Client Experience Specialist

**JFE Shoji Power Canada Inc. is looking for a Client Experience Specialist in Burlington, ON** **What you'll do as a Client Experience Specialist**: The primary objective of this position is to provide all the necessary work to ensure the order fulfilment process is carried out from receipt of order to shipment. You will be responsible to provide excellent communication to our clients on the status of orders, quotes or any concerns and questions they may have. You will work very closely with our operations teams and provide support to the Business Development Managers. **& the Duties...** - Nurturing both new and long-standing client relationships to gain understanding of their business needs - Reviewing client order volumes vs sales forecast and reporting fluctuations - Managing new processes with our clients, our internal production team, and Business Development Manager’s - Receiving and documenting client opportunities and provide follow-up with clients after resolution - Providing information to clients concerning products, services, schedules, rates, regulations, and policies - Promptly issuing order acknowledgements to clients and keep them updated as their order progresses through to delivery - Attending client meetings to maintain client relationships and future needs - Receipt of client orders and ensure they are appropriately triaged and assisted - Maintaining up to date records of client approvals for new designs - Entering orders into company ERP System with great attention to detail - Creating work orders for client requisitions - Manage the process of designs for new parts - Expedite orders as needed - Manage any changes and cancellations of orders - Maintaining and managing orders on Client’s spreadsheets or Website Portals - Manage and update pricing per client’s agreements in ERP System - Provide client drawings and specifications to the Engineering team for review and approval - Work closely with Operations and Production Planning to ensure order status as well as order balancing on various production lines - Attend scheduled production meetings on daily basis for updates on order status - Request credits and process product returns or rejections or issue replacement orders - Work with Finance on accounting issues - Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment - Demonstrate an eagerness to learn and determination to succeed **About you, simply stated**: It goes without saying that you are an extremely detail-oriented individual with the ability to manage a high volume of work and data entry with a remarkable level of accuracy. You have a reputation for being the ever-friendly voice on the other end of the phone, and the ray of sunshine in your office with your friendly and outgoing personality. You bring a superior level of computer, math, prioritization, and time management skills to the table, and with your exceptional level of communication skills - your team members and clients are always "in the know". You have a high level of energy and are eager to learn new things, and you have some level of knowledge of engineering drawings, and interpreting them. **Your personality...** You are an enthusiastic team player and creature of habit who enjoys a relatively structured daily routine and working in an office environment. You are a data-driven professional who thrives off the thrill of a fast-paced environment, and you feel a deep sense of loyalty and commitment in supporting your colleagues and your clients. **& the Skills, Knowledge & Abilities Required...** - Intermediate level Computer and Math skills required - Extremely detail-oriented, with the ability to manage high volumes of files and data with exceptional accuracy - Ability to “triage” urgency - prioritize, organize, and manage your day effectively - Able to problem solve under mínimal supervision - Strong written and verbal communication skills - Exceptional customer service skills - Adaptable and able to work as part of a cross-functional team - Familiar with ISO 9001:2015 - Minimal travel to support clients globally **The Perks**: - 100% Health & Benefit Plan - RRSP + RPP Pension Plan (Company matching) - Perkopolis Account - get access to 5000+ exclusive online discounts to stores & sports events - Boot & Prescription Safety Glasses Reimbursement - Employee & Family Assistance (free confidential counselling program) - & More **Company Profile** **We are** A successful, forward-thinking, lean manufacturer. We pride ourselves on being at the forefront of the innovation of our product and process. We develop our people and seek to break down the traditional boundaries of a functional organization. We nurture ideas and growth and create positive experiences for our clients by taking on their challenges as our own. **JFE Shoji Power Inc. is a world leader in the design and manufacture of transformer cores and compone