Client Experience Specialist – HIRING IMMEDIATELY

Client Experience Specialist – HIRING IMMEDIATELY

Remote position, business based out of Burlington, ON.

Rock Advisors is hiring a special talent who’d be tasked with one of the most important elements relating to our client relationships. The Client Experience Specialist is the “tip of the arrow” for nurturing and developing our clients, who often span generations, while working with our team of apartment development professionals. This is why we “Do the relationship, not the deal”

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LOCATION: Remote position, business based out of Burlington, ON

REPORTING TO: COO, Director of Sales

HOW TO APPLY: It’s your move, if you’re ready to explore an exciting future with Rock Advisors We’ve prepared an informative video that details this unique opportunity, our company culture, mission & vision, and the next steps for your application.

Be sure to watch the Role Video, below, for application instructions

THE OPPORTUNITY: Join the Authorities in Canadian Apartment Intelligence & Leadership

SVN Rock Advisors is not just another real estate firm. We are the definitive experts in the Canadian private apartment development space. We provide the proprietary Apartment Development FULL Service Experience™ for the developers who have built 90% of the country’s apartment housing.

We are launching a major expansion of our Sales Team. This isn’t a role for real estate agents or brokers—this is a professional services sales position focused on our high-level consulting and intelligence products. In an era of economic fluctuation, the apartment sector remains the most robust and best-performing asset class in Canada. We provide the leadership and research that drives it.

THE TEST DRIVE

We believe in mutual fit. Your journey begins with a 3-month paid training and apprenticeship “Test Drive.” This period allows you to immerse yourself in our state‑of‑the‑art onboarding, while we both ensure the role aligns with your career goals. Upon successful completion of the 90‑day period, you will receive your first scheduled pay increase.

WHAT YOU BRING TO THE TABLE

- The Entrepreneurial Mindset: You don’t wait for things to happen; you make them happen. You treat your tasks and conversations like it’s your own business.

- The Discovery Specialist: You understand that sales are won in the “Discovery” phase. You are skilled at asking the right questions to uncover high-level business needs.

- Elite Communication: You can hold your own in a conversation with high‑performing entrepreneurs and industry titans – your Rock Advisors training will give you the confidence

- Grit & Curiosity: You have the persistence to reach busy decision‑makers and a genuine hunger to learn something new every single day.

- The Willingness to Learn: You do not need commercial real estate or apartment industry experience.

WHAT YOU WILL DO

- Execute the Discovery Process: Conduct high-level Discovery Calls to qualify leads and understand developer pain points and where they are in the development timeline.

- Leverage Our Systems: Utilize Rock Advisors’ proprietary connections and state‑of‑the‑art lead generation systems to engage with new prospects.

- Expand Markets: Act as a brand ambassador for our Apartment Intelligence and leadership services in untapped areas.

- Continuous Learning: Participate in daily training to master the nuances of the Canadian apartment marketplace.

WHY ROCK ADVISORS?

- Stability: Work in the most resilient asset class in commercial real estate.

- World‑Class Training: Our onboarding is designed to turn high‑potential individuals into apartment industry authorities.

- No Guesswork: We have the systems in place to provide endless contacts; your job is to build the connection through conversation.

- Part of a True Team:Our entire company shares in our victories

HOW TO APPLY: YOUR 2‑MINUTE STORY

We value personality, mindset, and communication over a static resume. This is your opportunity to shine rather than hoping your resume does the trick. To be considered for this role, please submit:

- Your Resume (cover letter is optional).

- A Short Video (~2 minutes): Introduce yourself and tell us exactly why you are the ideal candidate to connect with our valued clients—Canada’s leading apartment developers. You are the perfect candidate for this role, because…

Note: Applications without a video will not be reviewed. Show us your “Discovery Call” energy

Competitive Salary – We offer salaries that align with the current market and include an increase upon successful completion of your onboarding training experience.

Incentives – All our staff have access to incentives and bonuses based on company performance and your contributions to company growth. Everyone shares in our victories

Your Next Move

It’s simple, but important to not skip any step…

- Review this webpage of information

- Watch the Role Video above

- Submit your resume and your 2‑minute story video

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