Manager

**Manager, Residence Operations - Campus Services - FT Admin**
- (26256)

**Find Your Spot at Humber**

At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.

We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

**Job Details**

**Position Title**:Manager, Residence Operations

**Status**: FT Administration

**Hours per week**: 37.5

**Faculty/Department**:Campus Services

**Campus/Location**: Lakeshore and North campus

**Salary**: Band 5 (Min $82,728 - Max $124,092)

**What you will do**:
Under the direction of the Associate Director, Residence Services, the Manager, Residence Operations is responsible for the year-round building operations of all Humber residences at the North and Lakeshore campuses. As a key leadership role in Humber’s Residence team, the Manager will oversee all aspects of cleaning, furniture and equipment, lock and safety equipment, and building aesthetics, and will work closely with key contractors and other Humber departments, including Facilities, IT, and Public Safety, to provide a high quality living experience for residents and guests.

The Manager will ensure efficiency, accuracy, and excellent customer service to residents and guests year round, planning and implementing all aspects of Residence building operations, while collaborating with other departments and contractors to ensure service, maintenance, repairs, and projects are completed in a timely manner while respecting student and guest needs and maintaining a positive living and working environment. The incumbent will ensure that all Residence and College policies and procedures are followed, and that thorough, current documentation is maintained while working closely with other members of the Residence management team to ensure a seamless experience for residents and guests.

The incumbent will recruit, train, and oversee a diverse team, and will act as a point of escalation for more significant staffing concerns, following Humber and Residence policies, and relevant collective agreements. This position manages staff at both campuses and will be expected to work at both North and Lakeshore campuses on a rotation.

The Manager’s actions and decisions will be reflective of Humber’s core values of courage, innovation, equity, health & well-being, and sustainability. Occasional evening and weekend work is required, and the incumbent will participate in the Manager on Call rotation.

Key Duties include:
Managing Day-to-Day Residence Operations by:

- Managing all aspects of the day to day operations at North and Lakeshore residences while fostering customer service based culture with high student and guest satisfaction;
- Ensuring a clean, safe, well-maintained residence environment that is conducive to learning;
- Overseeing the preparation and execution of Residence Operations’ role in significant events, including move-in, move-out, building closures, and open houses;
- Establishing, documenting, and maintaining efficient and effective processes, implementing changes to improve as required;
- Playing a leadership role in the planning and implementation of efficient move-ins and move outs;
- Acting as a point of escalation for student/parent/guest concerns or appeals related to cleaning, damages, or related charges;
- Overseeing regular maintenance of common spaces and residence rooms, ensuring preventative maintenance and replacement of damaged or worn furniture, equipment, etc.
- Managing all aspects of lock hardware and software management in Residence;
- Possessing a deep understanding of the lock management system and relevant modules in the residence management system, and ensuring that they are functioning optimally;
- Managing the modules/functions in the room management software related to inventory, inspections, work orders, and any other operations-related functionality, while also training staff to use these functions appropriately and running related reports;
- Ensuring staff are completing thorough inspections at appropriate intervals to ensure prompt response to issues;
- Administering effective inventory management processes and practices;
- Creating and implementing appropriate processes and practices for repairing, maintaining and ordering furniture;
Managing Services Provided by Campus Partners/Contractors and Residence Projects by:

- Collaborating with Facilitie