Bilingual Underwriting Support Specialist

1 week ago

Quebec City, Canada Canada Guaranty Full time

**BILINGUAL UNDERWRITING SUPPORT SPECIALIST**
- **LOCATION**:100% work-from-home opportunity
- **DEPARTMENT**:Operations
- **REPORTS TO**:Director, Portfolio Insurance & Operations
- **EMPLOYMENT TYPE **| **AVAILABILITY**:Full-Time/Remote | Immediate
Must be available to work Monday to Friday, for the following rotating shifts (Eastern Time):

- 8 AM - 4 PM
- 9 AM - 5 PM
- 10 AM - 6 PM
- 12 PM - 8 PM
------------------------------**OVERVIEW**

At Canada Guaranty, our performance-driven culture is built on successful teamwork. If you share a passion for excellence and are a proven team player, we want to hear from you

**KEY RESPONSIBILITIES**
- Follow-up on outstanding appraisal orders to ensure quick turnaround times.
- Keep lenders updated on the status of appraisal orders.
- Prepare and distribute reports to the team, as required.
- Demonstrate superior customer service skills through telephone and electronic communications with industry partners, including lenders, brokers, and appraisers.
- Support the Underwriting Team through special projects and other operational functions within the Underwriting
Centre, as required.
- Connect with customers over the phone to answer questions regarding existing policies or triage the call to the appropriate department while still meeting high levels of customer service.
**REQUIRED SKILLS AND EXPERIENCE**
- **Fluency in both English and French is required.**:

- Ability to work effectively within a team.
- Ability to work within a fast-paced and time-sensitive environment.
- Superior customer service skills.
- Strong communication and problem-solving skills.
- Strong computer skills and experience using the Microsoft Office suite.
- Experience reviewing real estate appraisals would be an asset.
- Experience in administrative or customer service-related work would be an asset.
- Experience extracting, preparing, and analyzing data sets.
- Experience developing and presenting analytics in Excel.
**EDUCATION**
- College diploma or university degree preferred.
**OTHER**
----------------------------**NOTE: We appreciate all interest in this position; however, only those selected for an interview will be contacted. **Canada Guaranty is committed to an inclusive and accessible recruitment and selection process. If you are invited to attend an interview and require an accommodation, please advise us in advance of the meeting.

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home
Schedule:

- 8 hour shift
COVID-19 considerations:

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