Regional Director, Scotiatrust

Requisition ID: 192252

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The **Regional Director, Scotiatrust** is responsible for the development and achievement of the region’s overall growth strategy, profit plan, and sales goals through the profitable delivery of superior client service and high-quality solutions to Scotiatrust’s high net worth clients, in accordance with client expectations and in compliance with policies and procedures. The incumbent is responsible for leading and coaching a team to ensure they have the skills and knowledge to provide the full range of Scotiatrust services and solutions. The incumbent also maintains a close, collaborative working relationship with other Scotia Wealth Management, Wealth Management Client Solutions and Scotiabank business heads in the region with a focus on deepening and broadening Scotiabank client relationships.

**Is this role right for you? In this role you will**:

- Develops and executes strategic business plans by:

- Negotiating and executing the region’s overall growth strategy, profit plan, and sales goals;
- Providing direction and support to direct reports for resolution of complex client issues in a timely manner;
- Developing a visible community profile for Scotia Wealth Management and Scotiatrust;
- Developing and maintaining an external COI network for external business referrals;
- Serving as the primary leadership contact for the region, establishing close working relationships with other Scotia Wealth Management and Scotiabank partners to create business line awareness and generate internal referrals; and
- Broadening and deepening client relationships by bringing together the expertise and resources of Scotia Wealth Management to deliver the full range of Scotia Wealth Management solutions to clients.
- Leads the sales/service management strategy by:

- Leading, coaching and motivating the team to exceed profit plan and sales objectives and recognizing/rewarding sales/service excellence;
- Actively managing performance of direct reports against sales goals/business plans;
- Providing effective and timely training and performance management;
- Collaborating with Market Leads to designate primary relationship managers assignments;
- Developing a broad knowledge base to ensure all client facing team members have skills necessary to promote the full suite of Wealth products and services;
- Championing and facilitating the sharing of best practices to enhance client and relationship manager experiences (e.g. strategy & business development campaigns); and
- Managing the overall quality and timeliness of client service in compliance with corporate policies and procedures, the operation document(s), legislation, and court precedent.
- Leads the risk management strategy for the region by:

- Identifying and managing problem accounts early to minimize potential losses;
- Ensuring effective management controls are in place;
- Providing leadership and technical expertise to the Regional Discretionary Powers Committee;
- Maintaining a high degree of working knowledge of regulatory and legislative requirements in all jurisdictions within assigned region;
- Providing direction and support for unit audits and ensuring timely responses to any audit findings and sustainment of corrective activities;
- Ensuring the region complies with all regulatory and compliance requirements, including Privacy, Anti-Money Laundering/Anti-Terrorist Financing, FATCA, QI, Know Your Client, CASL, etc.
- Ensuring strict adherence to Bank security procedures, including assigned authorities and limits;
- Reporting unusual or suspicious transactions in accordance with policies and escalating to Scotiatrust Executive Offices as required; and
- Escalating fraudulent activities, unusual occurrences, issues/deficiencies/trends to the Managing Director & Head, Scotiatrust as applicable.
- Oversees compliance management for the region by:

- Maintaining oversight of local supervisory functions and compliance requirements;
- Partnering with Compliance to create and maintain regulatory policies and procedures including assigned authorities and limits; and
- Overseeing the implementation and execution of regulatory changes.
- Ensures operational effectiveness for the region by:

- Managing the regional profit plan (e.g. revenue planning, expenditures, etc.) and ongoing P&L performance;
- Supporting client experience issues and the formal complaints process;
- Executing the Scotiatrust recruitment strategy for staff within the region by attracting and retaining top talent, including maintaining a network of competitor contacts and potential recruits to fill a recruitment pipeline, managing the interview and hiring process, and coordinating the onboarding of new employees with the local market;
- Maintaining a succession plan including input into the Bank’s Leadership Resource Planning;
- Completing annual complement plan