Vice President, Product Management

**Our Purpose**
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._

**Title and Summary**

Vice President, Product Management

The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies.

The Vice President, Product Management will be responsible for:

- Designing the product roadmap to ensure that we bring together our products within Customer Experience and Disputes into holistic solutions finding synergies both within our area and across Mastercard.
- Work closely with our key customer segments to ensure we establish improved processes to gather voice of customer and keep our pulse on customer needs across our space and specifically in disputes and chargebacks.
- Act as an expert, advocate and champion to internal and external stakeholders including across regions to educate them on the latest customer, product and market trends, how those inform the product roadmap and be recognized as the source of truth for Customer Experience and Disputes.
- Advise and support sales & account teams globally by ensuring they understand our products, their value proposition and have the tools and resources they need to be successful.
- Lead the broad commercialization, including establishing go-to market approach and key performance indicators for the Post
- Purchase Experience, setting objectives in partnerships with regions and driving commercial plans to ensure success
- Identify, evaluate and prioritize business cases for new business and product opportunities, and build business models to improve Mastercard’s footprint and competitiveness
- Manage, lead, inspire, coach and empower a cross-functional product team and ensure compliance with MA’s product management discipline

About the Role:

- Drive tangible data-driven business outcomes at the program level, manage to a quantified scorecard continuously monitoring and analyzing key performance indicators and optimizing product performance
- Develop and deliver a consistent product vision, strategy and roadmap for all products within the Program, working on multiple Products in a complex matrixed environment
- Establish and drive product management disciplines across the product lifecycle, e.g., Studio framework, Agile development and product quality, ensuring product readiness across Technology, Delivery, Product and GTM perspectives
- Manage and optimize budgets, forecasting, and cost allocation to enable the delivery of key business objectives
- Advocate for Program and Products by creating compelling communications for Senior and Executive Management
- Build, motivate and lead direct and cross-functional teams, leveraging trust-based relationships to deliver an efficient operating model
- Drive a user-centric culture of data driven, test and learn experimentation, continuously assessing and enhancing the Product user experience.
- Engage in scheduled Voice of the Customer engagement to identify Product friction points, creating and owning the action plan to address them in partnership with Product Operations
- Continually raise the bar across the Product organization by a combination of hiring top new talent and actively growing existing talent (e.g. through participating in mentoring outside the Program)
- Navigate across cultures and geographies and leverages strong relationships with key groups across Mastercard to gain support and buy-in for key decisions
- Emulate and drive Mastercard Way behaviors through their behavior, recognitions, coaching, and employee engagement.

All About You:

- Proven success in developing and launching new products with engineering teams following the scaled agile framework
- Proven success getting things done across cultures, functions and time zones
- Continuous learner, agile mindset, continuously learning and adapting to new fraud and cybersecurity trends
- Significant experience developing strong GTM plans and partnering with Marketing and Communications to ensure market success
- Has experience in setting direction for go-to-market plans and leveraging market insights to differentiate from competitors
- Has skills to promote and coach teams to facilitate end-