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Team Leader

2 weeks ago

St Catharines, Canada Heart of Niagara Hotels Full time

**Holiday Inn & Staybridge Suites**

**Heart of Niagara Hotels**

**Job Title: Team Lead**

**Department**:Bowling/Entertainment

**Industry**:Hospitality

**Reports to**: Entertainment Manager

**Location**:Parkway Social, St. Catharines, ON

**Position Overview**:
Heart of Niagara Hotels - Parkway Social requires an energetic, mature, motivated, and career-minded **Team Lead **to join our growing entertainment team. You must be able to provide our customers with a high level of customer service, ensuring that their experience is memorable. Qualified applicants must have a strong work ethic and cash handling experience, attention to detail, and an ability to work in a team environment while motivating staff.

**Key Responsibilities**:

- ** Staff Management**: Supervise and support a team of Entertainment Attendants, ensuring they provide high-quality customer service and adhere to company policies and procedures. Schedule, train, and motivate staff to perform their duties efficiently and effectively.
- ** Operational Efficiency**: Monitor and manage the daily operations of the bowling alley and arcade, including the maintenance and functionality of equipment.
- ** Customer Service**: Handle customer inquiries, complaints, and feedback in a professional and timely manner.
- ** Health and Safety Compliance**: Ensure the cleanliness and organization of the entertainment areas, including lanes, arcade machines, and common areas. Oversee safety protocols and ensure a safe environment for both guests and employees.
- ** Inventory**: Assist in inventory management and ordering of supplies and equipment.
- ** Event Coordination**: Coordinate and supervise events, leagues, and special promotions.
- ** Performance Reviews**: Provide regular performance feedback to staff and conduct performance reviews.
- ** Financial**: Assist with cash, credit or debit card transactions.
- ** Collaboration**: Work closely with other departments, including Food and Beverage, Front Desk, and Maintenance to ensure seamless execution to our guests.

**Qualifications**:

- ** Experience**:Minimum 1 year of experience in a supervisory or key holder position as well as handling cash and inventory.
- ** Communication**: Above average communication skills - must work well with others.

**Skills**:

- Strong leadership and team management skills.
- Excellent multitasking skills and attention to detail.
- Comfortable working in a fast-paced environment.
- Exceptional customer service and communication skills.
- Availability to work late nights, evenings, weekends, and holidays.

**Benefits**:

- Employee discounts on hotel stays and dining.
- EAP- Employee Assistance Program
- Training and development programs.
- On-site gym facility and workout area discounts.