Front of House Manager

We are hiring a Front of House Manager

**ABOUT US**

At **Bow & Bend**, we value working with talented people in rewarding and productive ways, creating a dream team of fun and efficiency where everyone feels a sense of empowerment and accomplishment. Our commitment to delivering a culture of inclusivity, innovation, wellness, and personal growth is at the forefront of everything we do.

**Join us and be part of our pre-opening team.**

Nestled atop the 12th floor, in Calgary’s vibrant west-end, overlooking the majestic Bow River, **Bow & Bend** brings the outdoors in as the Bow’s gentle bends mirror the tranquility of this signature 150-seat rooftop restaurant and bar. At its core are the finest culinarians and mixologists eagerly waiting to fulfill our customers’ dreams of an indulgent and refined dining experience. At **Bow & Bend**, we provide warm and attentive service in a visually stunning environment with an artfully crafted menu, embracing eco-conscious practices, through conscious choices and initiatives.

**ABOUT OUR OPPORTUNITY**

Primary accountabilities include:

- Consistently providing the highest quality of service to our customers and staff alike, setting a shining example for our team.
- Supervising front of house staff including servers, hosts, and bartenders to ensure efficient service.
- Training and mentoring team members in customer service best practices and food safety standards.
- Managing reservations and seating arrangements to optimize customer flow and satisfaction.
- Addressing customer inquiries, concerns, and feedback promptly to enhance the dining experience.
- Collaborating with culinary team to ensure timely food preparation and presentation.
- Maintaining cleanliness and organization of the dining area, bar, and waiting areas.
- Monitoring inventory levels of supplies and communicating needs to Restaurant General Manager.
- Assisting in the planning and execution of special events or promotions to attract new customers.
- Ensuring the highest level of staff satisfaction through selecting, training, scheduling, coaching, counseling, developing, recognizing and rewarding our staff.
- Maintaining a safe, secure and healthy work environment by establishing, following and enforcing sanitation standards and procedures, complying with health and legal regulations.
- Maintaining professional and technical knowledge by tracking emerging trends in the industry, reviewing professional publications and benchmarking best practices.

**ABOUT YOU**
- A seasoned professional with a minimum of three years’ experience leading a team in an upscale Restaurant operation in a downtown city center.
- Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, with a strong commitment to safety.
- Someone who has solid leadership skills, adept at training, coaching and motivating a team of high performers.
- An exceptional problem-solver, knowing how to troubleshoot, resolve situations efficiently, with the ability to shift priorities as needed, including handling customer or staff situations.
- Able to work well under pressure and enjoy a fast-paced environment.
- Excellent communicator who values teamwork and collaboration.
- Someone with extensive knowledge in wine, beverages and bartending practices.
- Physically able to stand, sit, walk, push, pull, crouch, and lift or carry objects up to 40 pounds or more.

**Benefits of Working for Concord Hospitality**

Concord Managers earn competitive wages and are eligible to enroll in our comprehensive benefits package. We offer training and development as well as career advancement opportunities. We thrive on reward and recognition and will provide you and your team with ample opportunities to shine within the company as well as within the brand.

**Working for Concord Hospitality**

Concord Hospitality invests in our associates by providing training and development at all levels. Our “Employee First” culture supports and inspires personal development both within the workplace and beyond. Concord’s employees are what our company is built upon, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work-like harmony, diversity, and our commitment to provide the best customer service possible, in every market we exist in.

**Our cornerstones**: Quality, Integrity, Community, Profitability and **FUN**

If you are a proven leader, looking for a culture-rich and award-winning company, and you are ready to lead an amazing brand in a great and thriving location we may be the perfect fit