Territory Manager, Operations

**Join the Pharmasave East Team.** Founded in 1981, Pharmasave is a member-owned and governed cooperative with over 840 independent community pharmacies across Canada. We are focused on providing comprehensive operational support to community-based retail drugstores designed to provide their customers with professional and remarkable service. The Pharmasave East Region Offices support more than 520 stores to ensure the success of their retail business and the Pharmasave Brand.

**Help us be the best community pharmacy in Canada**

When you join Pharmasave, you become part of our community. We share a commitment and determination to fulfill our vision of being Canada’s Best Community Pharmacy. You also join a community of people who are highly collaborative, engaged, and excited to work with an outstanding group of people both within the Region Office and within our stores. The average length of service for our team is 12 years; join our winning team

**Reporting**

Reporting to the Manager, Operations and Business Development, the Territory Manager works directly with each store within their territory to maximize business growth and performance, supporting their day-to-day operations and program implementation.

**Location**

**Responsibilities**
- Work closely with store Owners, and store management, provide strategic coaching and guidance to achieve financial targets, develop budgets, and outline opportunities for improvement in a professional and viable operational environment
- Build and maintain strong working relationships with the store Owner and their management team
- Identify new business strategies for growth and revenue generation
- Identify business challenges and opportunities and suggest appropriate action plans
- Provide leadership and guidance for store ownership changes, store renovations and new store openings
- Assist store Owners with business succession planning
- Develop and communicate best practices to improve customer service, the customer experience, and overall operational processes, including retail excellence
- Build a positive working relationship with your department team members and all Region team members. Store visits may be done in conjunction with other team members
- Regular store visits, demonstrating a strong understanding of the total business, including:

- Retail store operations
- Pharmacy; dispensary automation, operations, workflow, inventory management, technician development and pricing strategies, and patient care services
- Marketing & Merchandising
- Brand Standards
- Human Resources
- Represent Pharmasave at various conferences and events as required
- Ensure all required reports are completed within the timeframe allocated
- Perform other duties as assigned

**Experience**
- Some experience in the dispensary is an asset

**Requirements**:

- Must have a reliable vehicle and valid Ontario driver’s license
- Flexibility to travel within your territory, including occasional overnight stays
- Flexibility to travel outside your territory on occasion, including overnight stays
- Must have strong computer skills in MS Office (Word, Excel, Outlook)
- Full range of body motion required, while lifting items weighing up to 30lbs (above

shoulders, twisting, bending, climbing ladder while balancing items in hands)
- Medium to heavy lifting required; up to 30 lbs. daily. Examples: lifting totes, boxes, products, shelves, interior store sign, store equipment and hand-held tools
- Lifting and installing shelving 4’ in length (weighing up to 15 lbs.)
- Extensive standing while placing products on/off shelving

**Skills and Attributes**
- Excellent judgment and strong problem-solving skills
- Strong coaching ability
- Ability to persuade, convince, and gain trust and acceptance
- Motivated, self-starter, confident, positive attitude
- Excellent time management and organizational skills
- Proven interpersonal skills
- Unquestioned integrity
- Excellent oral and written communication skills
- Ability to work independently and effectively
- Present professionally
- Work occasionally at a site under construction, may be dusty

**Salary**

Competitive base salary, bonus, RRSP, comprehensive benefits package and vehicle allowance.

Pharmasave is committed to ensuring a safe working environment, including protection from COVID-19. To be eligible for employment with Pharmasave, all new hires must have received the full series of COVID-19 vaccinations approved by Health Canada. Medical exemptions pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.

**Benefits**:

- Automobile allowance
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

**Experience**:

- retail: 3 years (preferred)

Licence/Certification:

- Driving Licence (required)

Work