Dispatcher

1 week ago

Richmond Hill, Canada Hobart Canada Full time

**Dispatcher**

**Company information**

Hobart is the leading supplier of equipment, systems and service in the food industry. Hobart offers the broadest line of equipment including cooking, food preparation, refrigeration, bakery systems, warewashing and waste systems, and weighing, wrapping and labeling systems. Headquartered in Toronto, Ontario with branch offices in Halifax, Nova Scotia, Montreal, Québec, Toronto, Ontario, Edmonton, Alberta, and Vancouver, British Columbia. The company employs more than 200 people. Included in this number are over 100 service technicians providing nationwide service, effectively making Hobart Canada the industry’s largest service organization.

Reporting to the Manager, National Dispatch & Invoicing, the Dispatcher will be responsible for Coordinating the service calls for Technicians.

**Skills/Abilities**
- Excellent verbal, written and interpersonal communication skills
- Excellent customer service skills required
- Ability to prioritize responsibilities, consistently meet deadlines and possess strong organizational skills
- Knowledge of the geographical area dispatching for
- Ability to work independently and as a member of a team

**Key responsibilities include**:

- Answer all incoming telephone service requests and record all pertinent information
- Dispatch calls using the information gathered to supply information needed by technician
- Determine priorities to be assigned to service calls
- Determine which technician is the closest and most experienced for the job
- Follow up with technicians with regards to the status of their jobs for timely completion
- Confirm if parts have been received so that the job can be scheduled
- Confirm special instructions for job such as overtime, two-man job or specialty tool(s) required
- Answer customer inquiries regarding their invoices, technician’s arrival etc.
- Prepare daily and weekly summary for technicians’ timesheets
- Record approved technician vacations on timesheets (maintain tech plan)
- Provide assistance with clerical duties as required
- Work with all departments to respond to customer requests
- Work as a team with the Regional Manager and the technicians assigned to your dispatch area
- Additional duties as required
- Comply with Health and Safety policies and procedures

**Requirements**:

- College diploma/ degree or equivalent experience required
- 2-4 years experience with dispatching

**We Offer**:

- Competitive Pay
- Competitive Group Insurance Benefit Plans
- Company Pension Plan/ with Company Match

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Extended health care
- RRSP match

Schedule:

- Day shift

**Experience**:

- dispatching/ office admin: 1 year (preferred)

**Language**:

- French (preferred)

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