F&b Server

Food & Beverage Server
The Walper Hotel - JDV by Hyatt
Part Time

**Company Vision**:
An iconic, contemporary, landmark property, we provide our guests with authentic and memorable experiences by offering uncompromising service and ultimate comfort.

**Who We Are**:
Fusing modern comforts with timeless charm, The Walper Hotel is a cornerstone of downtown Kitchener, and the newest member of the JDV collection of Hyatt hotels. We are a part of a vibrant community that includes coffee bistros, restaurants and pubs, art galleries and museums which is easily accessed via car/public transport. We are a team that works together, supports one another, and has a voice in our organization. We are part of a company that strives every day to be the best, that focuses on offering guest experiences of the highest quality, and that seeks to foster a fun, collaborative work environment, rich with opportunities for growth and development.

**Who You Are**:
We want energetic, genuine individuals who thrive on authentic interactions with all types of people. You recognize that food is a universal language of the world, and view coffee as a time-honoured tradition. You will ensure our guests have the best experience by serving them a hearty dose of cheer with every plate and by upholding the consistency of our superior service standards.

**What’s In It For You**:

- Training and development opportunities
- Staff dining discount at any of our outlets
- Discounted stays within the Hyatt family of hotels across the world
- Becoming part of a family-friendly atmosphere

**Primary Duties & Responsibilities**:

- Create a memorable guest experience through interaction and adherence to the steps of service
- Knowledgeable of all food and beverage items in order to make recommendations
- Answer questions about food, beverages, wine and other restaurant/hotel functions and services
- Ensure accuracy when entering information into the POS system
- Utilize seat-specific ordering so to not auction food when it is delivered to the table
- Ensure guests are satisfied with their food, beverage and service
- Communicate beverage descriptions, specials and information to guests and team members
- Maintain a clean and organized bar area or table section
- Be aware of any special requests, inclusive of guest allergies
- Follow all food and beverage safety standards and systems
- Other duties as assigned or required

**Desired Qualifications**:

- A great smile and natural passion for engaging with people
- SmartServe certified
- Passion for food, beverage and providing excellent customer service
- Ability to multi-task
- Strong oral and written communication skills

**Job Types**: Part-time, Permanent

Pay: From $17.20 per hour

**Benefits**:

- Discounted or free food

Schedule:

- 8 hour shift

Work Location: In person