Disability Service Representative

Department

LTD Claims

Location

Saskatoon - Head Office

Position Type

Temporary Full Time

Salary

$53,079.67 - $69,007.40

Date

2025.02.24

Description

**2 Year Temporary, with the possibility of extension**

**Our purpose**
The Saskatchewan Teachers’ Federation has advanced the interests of teachers and advocated for excellence in public education for more than 80 years. We are a professional organization representing over 13,500 teachers employed in PreK-12 schools across the province who are trusted and respected leaders and partners in education.

**What we do**
Working with the Federation is more than a job. It’s about contributing, through your professional background, to quality public education. It’s about providing exceptional programs and services that support Saskatchewan teachers and their profession.

**What we value**
We work as a team, recognizing that we all play a part, directly or indirectly, in realizing our purpose. We are committed to a workplace that engages its diverse workforce and offers a stimulating environment where individuals are provided with opportunities to grow both personally and professionally. We are inclusive and celebrate diversity by supporting an environment where everyone feels valued, respected, and empowered to contribute their best.

**About the team**
The Saskatchewan Teachers' Federation Disability Services team provide support to teachers who are unable to work due to sickness or injury through the Teachers' Long-Term Disability Plan. Teachers can receive both financial assistance and rehabilitative services with the recovery process and return to active employment.

**What you’ll do**
The Disability Service Representative provides sensitive, empathetic, and confidential service to members of the Teachers’ Long-Term Disability Plan. This position supports the day-to-day administration of disability claims, including preparing and processing benefit calculations, managing claim changes and continuation, and provides accurate information about plan provisions to members of the plan. This position is also responsible for providing administrative support to the claims committee.

Responsibilities include:

- Respond to plan member inquiries regarding their disability benefits, plan provisions, eligibility criteria and claim status.
- Provide exceptional customer service by addressing inquiries, concerns, and requests in a timely, empathetic, and professional manner. Maintain a high level of confidentiality and sensitivity to members’ privacy.
- Monitor status of pending and existing claims.
- Enter new claims data, calculate benefits, and print reports.
- Update LTD claims administration system with approval dates, reminders, and notes.
- Communicate to claimants the results of adjudication meetings including approval period, expectations, and requirements for further review.
- Prepare review reminder letters for peer review.
- Calculate changes to disability benefits as well as offsets to disability benefits from various sources.
- Prepare and distribute the claims committee agenda and agenda supplements. Attend claims committee meetings and record, format and distribute minutes.
- Track claims committee expenses.

**What you’ll bring**
- A one-year certificate or diploma from a recognized business college, plus 2-3 years of benefits administration experience, preferably in disability claims administration. An equivalent combination of education and experience will also be considered.
- A completed Group Benefits Associate (GBA) designation or current enrollment is an asset.
- Strong analytical and mathematical skills.
- Demonstrated initiative in undertaking assignments and completing work within strict timelines.
- Demonstrated superior word processing, Excel and computer skills.
- Proven effective client-service, interpersonal and public relations skills.
- Mature judgement, particularly related to recognizing the consequences of providing inaccurate or incomplete information.
- Effective communication skills, including the ability to explain complex information clearly and empathetically.
- High work standards related to information accuracy, completeness and confidentiality.
- A good working knowledge of office procedures and practices.
- Strong organizational and time-management skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.

**What we offer**
- A competitive salary range of $53,079.67 - $69,007.40.
- A 35-hour work week.
- 100% employer paid benefits from day one.
- Employer Matching defined contribution plan, saving for your future up to 18%.
- Free parking.

**How to apply