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Wine Educator

2 weeks ago

Kelowna, Canada O'Rourke's Peak Cellars Full time

Overview:
**Overview**:
Peak Cellars is located on a 7-acre property down the road from OFE, and is home to our Goldie Road Vineyard. Wine isn’t the only thing the property produces; the half-acre organic vegetable garden and two greenhouses supply the highest quality fruits and vegetables for the Garden Bistro.

We are looking for full
- and part-time Wine Experience Educators to join our incredible team of wine and food lovers.

**Role type**: Permanent, full-time (Over 30 hours per week), Permanent, part-time (Less than 30 hours per week).

**Reports into**: General Manager

**Collaborates with**:

- Bistro Manager and team
- Event Management and team
- Accommodations Management and team
- Culinary Management and team
- Wine Club Coordinator and team
- Marketing and Communications Team

**Role scope**:
The scope of the Wine Experience Educator is to provide professional, timely and memorable experiences for guests.

**Responsibilities**:
The main responsibilities of the Wine Experience Educator include:

- Work collaboratively with the Experiences and Bistro teams to create and execute memorable experiences for guests across all properties.
- Greet guests and enthusiastically represent our brand, providing service that goes above and beyond the expectations of our guests.
- Continually seek information about organizational menus, wine industry trends, winemaking practices, wine club memberships, and events across the entire organization.
- Responsibly pour wine tastings for guests while talking about the brand, varietals, vintages, and approach our wine makers follow.
- A passion for both wine and customer service.
- Experience participating in the delivery of customer experiences, ideally in a winery, restaurant or Retail environment.
- Dedicated to providing personalized and professional service to all guests, and to showcasing the local region and estate offerings.
- Able to withstand extended periods of standing, and other physically demanding conditions.
- Able to operate in high pressure environment and remain calm and focused in urgent situations.
- Able to work flexible hours, including evenings, weekends and holidays, as well as overtime from time to time.
- Able to manage time efficiently.
- Able to pay strong attention to detail.
- Able to maintain a professional appearance and demeanor, aligning with dress code
- Able to follow verbal and written instructions.
- Holds a Serving it Right certification, and ensures responsible service of alcohol.
- Holds or is willing to work towards holding a WSET designation.
- Holds or is willing to work towards holding a First Aid, Level 1 certification.
- Holds or is willing to work towards a Class 4 license.

***

**Employee Benefits**:

- On-site parking
- Compensation: $17.00-$20.00 per hour plus gratuities
- 25% discount on Peak Cellars retail wine
- Staff discount on food at the Garden Bistro

**How to Apply**: