Clinical Team Lead

Are you a regulated professional looking for an opportunity to make a meaningful impact in your community? Are you a strategic leader with experience managing teams? If so, this position may be for you_

**Who We Are**

The Alex is a beacon of hope for Calgary’s most vulnerable citizens, offering wrap-around health care, housing, social, and wellness programs. With a patient and client-centered approach, we envision a community where every individual is valued and empowered to thrive. Our mission is to improve quality of life through accessible and integrated health, housing, and social services. With five decades of experience, we have earned a reputation for tackling tough health and social issues, guiding individuals on their journey from crisis to wellness, and from challenge to change.

Reporting to the Program Manager, the Clinical Team Lead provides coaching, clinical guidance, and operational support to the clinical team in the Pathways Assertive Outreach (PAO) program, delivering training and leadership grounded in the Assertive Community Treatment (ACT) Model. This role ensures team flexibility and responsiveness to meet the needs of individuals experiencing persistent mental illness, high emergency service utilization, and barriers to accessing psychiatric care, housing, and substance use services. Using a range of strategies, the Clinical Team Lead supports participants in achieving stability and wellness while reintegrating into the community. Guided by participant-centered decision-making, the Lead ensures that appropriate services and evidence-based practices are employed to promote rehabilitation and long-term community integration.

This is a **full-time, contract term position until October 2026**, with the possibility of extension.

**What You Will Do**

Program Philosophy
- Uphold the principles of ACT Model, Harm Reduction, and Trauma Informed Care.
- Understand the Mental Health Act and Community Treatment Orders.
- Understand and follow program policies and procedures.

Team Management
- Provide overall leadership, management, and direction to direct reports.
- Lead day-to-day operations of a multidisciplinary team (recruitment, orientation, scheduling, payroll, recognition, and performance management).
- Coordinate staff onboarding/off-boarding and support ongoing professional development.
- Foster a culture where all staff practice to full scope, receive mentorship, and pursue professional growth.
- Provide strong leadership and cultivate a culture of excellence, accountability, self-care, innovation, and collaboration.
- Serve as a resource on emerging research, best practices, and methodologies relevant to social work.
- Guide staff in ethical decision making and ensure compliance with relevant policies and regulations.
- Ensure the team members understand the Mental Health Act and Community Treatment Orders.

Program Administration
- Monitor and analyze outcome data to inform program development and decision making.
- Coordinate with the Clinic Manager to address service delivery, prepare department budgets, and handle administrative and community-related matters.
- Lead the preparation and submission of funding reports and support the development of proposals as required.
- Monitor program budgets and program spending and anticipate program needs to inform future budgets and fund development opportunities.
- Serve as a positive ambassador for The Alex within the community, fostering trust and strong relationships through respectful engagement and representation.

Program Standards
- Support the Clinic Manager with continuous improvement and innovation in service delivery to enhance participant-centered, culturally safe, effective programs.
- Define and communicate program goals, expected outcomes, and key achievements.
- Participate in developing, measuring and collecting program and funder outcomes.
- Collaborate with internal and external partners to strengthen service integration and maximize impact.
- Ensure that staff maintain proper documentation and compliance with program, agency, and professional college requirements.
- Manage and oversee Community Treatment Orders and apprehensions in consultation with physicians.
- Deliver direct front-line support, including ACT services.
- Assist participants with system navigation, advocacy, and referrals.
- Maintain participant oversight.
- Monitor participants housing status, lead team in tenant discussions, and coordinate participant’s plans for housing needs.
- Deliver psychoeducation through group sessions, individual visits, and in collaboration with partners and natural supports.
- Understand and support participants with medication assistance as required.
- Work collaboratively with program participants, families, and community partners to assist participants in achieving treatment and recovery goals.
- Collaborate, implement, and document operational workflows.
- Oversee workplace health & safety, privacy, and information