Development Manager

**Program and Donor Development Manager Job Description**

Bethlehem Centre is a unique organization in a beautiful setting on Westwood Lake. In this dual role, the Development Manager is an important part of our diverse and caring team, who builds relationships, fundraises, develops and secures programs/donors opportunities for the Centre.
We take pride in being an inclusive employer that embraces the uniqueness and value of each human being. As the world continues to be disrupted, Bethlehem is needing to adapt and adjust. If you are interested in being a part of this dynamic changing non-profit organization, read on

Role: (Program and Donor) Development Manager, Fulltime

Reports to: Executive Director (ED)

**Overall Responsibility**

The Development Manager is a resourceful charismatic individual that can build relationships, cultivate donors, generate leads and grow revenue opportunities for Bethlehem Centre Society.

Working closely with the ED and board committees, you will conduct stakeholder analysis, initiate contact with prospects, generate leads and secure group bookings/programs, maintain relationships with existing group leaders/donors, as well as, collaborate with guest services to tend to on-going stakeholder recognition. The development manager also brings marketing skills and is responsible for working with the ED and our marketing partners to evaluate, create marketing campaigns across all channels (mail chimp, print, radio, television, and social media).

To be successful in this role, you will have excellent people/networking skills, experience with program management, be able to plan initiatives in advance and manage multiple tasks at once. You will be comfortable cultivating donor relationships, showcasing the Centres offerings, creating proposals, ‘making an ask’ and presenting regularly. Service mindedness with sales experience is an asset.

**Key Areas of Responsibility**
- Donor Development
- Identify, qualify, cultivate, solicit, and steward Bethlehem Donors
- Work with ED and Board’s Fundraising advisor on major gifts and campaigns
- Use donor software to provide month end donor and fundraising summary reports to the Director
- Work with Admin using Donor software to ensure effective records
- Work with Admin on ongoing donor recognition and appreciation events
- Support the implementation/integration of a Centre CRM database

**Program and Services Development**
- Work closely with ED and Board committees to implement strategic tactics and identify purpose-aligned markets to enter
- Conduct market research and identify new program opportunities as needed
- Is an active engaged member of the program committee and is responsible for minute taking
- Write and distribute minutes, proposals, cost estimates, and briefing documents for internal and external meetings.
- Organize events, meetings, appointments, and programs.
- Using Retreat Guru software and other tools, assist with the preparation of agreements, presentations and pitches for prospective group bookings and program opportunities.
- Track submitted program proposals, evaluate and present to program committee for approval
- Create and implement a program evaluation tool for program committee use
- Conduct stakeholder analysis through survey as needed
- Work closely with ED and marketing partners to manage monthly campaigns through targeted channels
- Work with admin assistant to provide month end program projections to the Director

**Core Competencies**

Exceptional Interpersonal Skills
- A people-first attitude and natural way with people including the ability to form trusting relationships with stakeholder to cultivate loyalty
- Excellent people and networking skills

Strong Communication Skills
- Excellent verbal and written communication skills
- Communicates in an engaging, empathetic and people-focused way
- Listens Actively
- Ability to present information persuasively

Service & Sales Minded
- Foundational knowledge of the Centre’s purpose, services and programs
- Excellent customer experience skills
- Prospecting - able to research, outreach and connect
- Negotiating skills
- Willingness to learn

Detail Oriented
- Demonstrates meticulous attention to detail
- Keen eye for accuracy and what needs to be done

Solutions-Oriented
- Need to be a creative problem solver with an ability to use critical thinking and resourcefulness to creatively solve problems
- Ability to collaborate with others towards solution
- Ability to be flexible, nimble and adaptable
- Ability to plan ahead

Multi-tasking, Time Management and Organization
- Able to prioritize and manage multiple projects at once while managing deadlines and workload
- Demonstrates organization of work, with an ability to manage workflow within varied high and slow paced times
- Superb organizational skills

Collaboration & Self Direction
- Able to work both independently and collaboratively with others

Technical Skills:

- Experience with CRM (custome