Community Lead

**Community Lead - Calgary Community Information Exchange (CIE)**

For over 50 years Distress Centre has served Calgary and Southern Alberta, providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis. We do not judge. Anyone can call us day or night.
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What to expect in the role:_**

**Job overview**
- The Calgary Community Information Exchange (CIE) is seeking a dedicated and collaborative Community Lead to support the successful onboarding and integration of partner agencies into the CIE network. The CIE is a collaborative system designed to enhance care coordination across health, social, and community services through secure information sharing and shared client journey insights.
- As the Community Lead, you will play a pivotal role in supporting new systems and agencies through the discovery, design, and implementation phases of CIE integration. This role requires a strong understanding of journey mapping, workflow mapping, and partnership engagement to ensure that the needs of partner agencies are clearly understood and integrated into the broader CIE framework.
- This position blends elements of community engagement, business analysis, and change management to foster a seamless, person-centered approach to service delivery.
- **Key Outcomes**
- Community Partners are aware of the current status of the CIE.
- The CIE is seen as an ally to the community finding solutions that improve the efficiency and efficacy of coordinated community care.
- Community Capacity is built along the key enablers of the CIE; information sharing, technology and coordinating community care.

**Primary Duties**
- This is not an exhaustive list of duties, but meant to give you a sense of what you’ll be doing on a regular basis. Other related duties may be required.
Lead the onboarding process for new CIE partner agencies, including discovery sessions, technical scoping, and change readiness assessments.
- Facilitate collaborative workshops with partner agencies to understand current-state service delivery models and co-design future-state workflows.
- Conduct and document **journey mapping** and **workflow mapping** exercises to capture service interactions from both participant and staff perspectives.
- Documentation and reporting.
- Translate partner needs and system requirements into actionable insights for the CIE technical and program teams.
- Act as a liaison between agencies and internal CIE interest holders to ensure alignment, transparency, and accountability throughout the integration process.
- Provide training and capacity-building support to agency staff regarding CIE tools, shared practices, and data governance protocols.
- Monitor integration milestones and gather feedback to continuously improve onboarding strategies and engagement practices.
- Support the development of resources and documentation to assist future agency onboarding and scaling efforts.

**Hours of work and conditions**
- General work hours are 9:00AM - 5:00PM Monday-Friday, however some flexibility in working evenings and weekends to meet the needs of the program.
- Comfortable working with and ability to maintain composure in stressful situations.

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What you bring to the role:_**

**Qualifications/Experience**
- Post-secondary education in Social Work, Community Development, Public Health, Business Analysis, or related field.
- 3-5 years of experience in a coordination or leadership role involving cross-sector collaboration.
- Demonstrated experience with **journey mapping** and **workflow mapping** tools and methodologies.
- Familiarity with the human services ecosystem in Calgary and a strong understanding of inter-agency collaboration models.
- Experience in business analysis or process improvement, especially in human or social services settings.
- Strong facilitation, relationship-building, and communication skills.
- Knowledge of data privacy, ethical data sharing, and digital information systems is considered an asset.
- Comfortable working in a dynamic and evolving environment with multiple stakeholders and priorities.

**Skills/Abilities**:

- Workflow Diagrams (Visio, Lucidchart)
- Facilitation Skills
- Ability to capture needs of partner agencies and translate to technology Vendor
- Project Management
- Strong Communication

**Core Competencies**:
**Client/Service**Centred** Work** - you make clients the ultimate focus of our agency, team, and individual choices and actions.
- **Partnerships, Relationships, & Teamwork** - you build and maintain productive, collaborative working relationships within and across groups, both internally and externally, to accomplish our common goals.
**Communication** - you clearly convey information and ideas through a variety of media in a way that engages the audience and helps them to understand and inviting dialogue and inciting action where appropriate.
- **Diversity, Equity & Inclusion** - we build and sustain an inclusive work envi