Business System Analyst

2 weeks ago

Remote, Canada The Skyline Group of Companies Full time

*REMOTE ROLE*

Reporting to the IT Manager, the Business System Analyst - Salesforce is responsible for strategizing with Skyline and its Group of Companies to create customized solutions and deliver unique solutions that illustrate value and benefits to the business. This role will review and learn the challenges that Skyline is facing and implement updates according to those needs as well as while enforcing database standards while maintaining focus on our shared goal of creating meaningful value and an exceptional experience for our customers, our people and our communities.

**What you will be doing**:

- Partner with internal stakeholders, including implementation consultants and software training specialists, to create and execute implementation plans that are on-time and with the highest customer satisfaction.
- Investigate and analyze businesses needs in order to work with users to develop, model and design various programs.
- Extract data, compile reports, and develop customized reporting as required by users and management. Ensure appropriate approvals and access for new projects or requests.
- Coordinates team efforts to resolve complex issues and conflicts and escalate to executive level wherever required.
- Assist in identifying process improvements for software performance, reliability and stability.
- Troubleshoot complex database issues in a timely fashion.
- Develop training materials as required and assist in training of users.

**What we look for**:

- A deep knowledge of Salesforce product offerings and solutions.
- Someone who really wants to develop, analyze, customize and review current Salesforce practices, specifically for financial services.
- You know your stuff when it comes to technical configuration plans based on business needs and requirements.
- Strong SQL programming expertise and ability to create SQL reports.
- A Jack of all trades, you have mid-level knowledge of mainstream software (e.g. MS Office, Windows, Apple products) and associated set-up and management.
- You're a troubleshooting and problem solving wizard
- Understanding and appreciation of network concepts.
- Strong project management skills including risk management, you keep things on track

**Why you want to work here**:

- You like to be recognized for the magic you do (trouble shooting technical problems).
- Providing great customer service is something you thrive on.
- You get a thrill from staying organized and details are your “thing”
- Coding and problem solving really amps you up
- Being part of a great team has been your dream.
- You see the matrix (i.e. have good judgement and innovation)
- Working for a growing company that supports environmental stewardship and social responsibilities is a must for you.
- You want to work for a company that supports work-life balance and truly cares that you are 100% fulfilled in your life.

The Skyline Group of Companies is a fully integrated investment management organization: grounded in real estate, powered by people, and growing for the future. Every aspect of Skyline is managed with the utmost care and attention to detail, from consulting with investors to fostering a sense of community at each and every one of its properties.

We offer our employees competitive pay, benefits, paid volunteer day, group RSP, on-going training, growth potential and so much more. Our workplace culture empowers staff at all levels to become involved in supporting and building vibrant communities.

**_ Come be a part of Skyline - Building Careers and Communities_**

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