Retail Team Leader

6 days ago

Dartmouth, Canada Harvest Beer Wine and Spirits Full time

_Are you someone who has a passion for all things wine, beer and spirits? Do you want to help others discover their new favorites? Or transport them to world-renowned wineries with a single recommendation? Maybe even channel your inner liquor connoisseur? If so, this position may be for you_

**Harvest Beer, Wine and Spirits**

At Harvest Beer, Wine & Spirits, we’re all about great flavors and local flair. Nestled in Dartmouth, we bring Nova Scotians the best of local and international beverages, from craft beers to handpicked wines and premium spirits. Locally owned and operated, we’re passionate about supporting our community by spotlighting the finest creations from nearby wineries, breweries, and distilleries.

Whether you’re a beverage connoisseur or just exploring, our friendly and knowledgeable team is here to help you discover your new favorite drink. With a welcoming vibe and top-tier customer service, we’re your go-to spot for every occasion. Come sip, savor, and celebrate with us at Harvest Beer, Wine & Spirits.

**Position Overview**

As a Team Lead at Harvest Beer Wine and Spirits, you will be responsible for leading the team in the absence of the Store Managers, ensuring smooth daily operations, and providing exceptional customer service. This role includes key responsibilities such as opening and closing the store, empowering team members, and maintaining a high standard of store presentation.

**Key Responsibilities**:

- Lead and motivate the team in the absence of the store managers.
- Open and close the store, ensuring security and operational readiness.
- Oversee daily store operations, including inventory management and merchandising.
- Provide excellent customer service and assist customers in finding the perfect products.
- Train and develop team members to enhance their product knowledge and customer service skills.
- Ensure compliance with all store policies and procedures.
- Handle cash and perform end-of-day financial reconciliations.
- Address and resolve any customer or staff issues promptly and effectively.

**Qualifications**:

- Must be 19 years of age or older
- Have prior retail or customer service experience - wine, beer & spirit knowledge is an asset
- Ability to work as early as 6am on Tuesday, Thursday, and Saturday
- Enjoy working in a fast-paced team environment
- Able to lift up to 20kg (50lbs)
- Team player
- Excellent work ethic and dedication

**What we offer**:

- Competitive compensation - starting at $16.00/hour
- Quarterly performance-based incentive plan
- Staff discount of 20% off at our liquor stores
- Free executive fitness membership
- Additional partner discounts
- Opportunities for additional beverage/alcohol training

Pay: From $16.00 per hour

**Experience**:

- Retail sales: 3 years (required)
- Supervising: 1 year (required)

Work Location: In person

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