Data Center Technician

_** La version française suit la version anglaise **_

About us

Headquartered in Montreal, eStruxture provides access to an ecosystem of over 1500 customers that trust and depend on our infrastructure and customer support, including carriers, cloud providers, media content, financial services, and enterprise customers. eStruxture offers colocation, private cloud, managed services, bandwidth, and security and support services to customers across Canada in its carrier and cloud-neutral facilities.

About the role

The Data Center Technician will report to the Data Center Manager and be part of the front-line support team for the eStruxture facility. The role is a vital operational function assisting in ensuring we provide very high levels of availability for customers’ mission critical computing and colocation needs. eStruxture’s data centers are world class facilities with high levels of redundancy, complexity and risk management.

**Responsibilities**:
The duties and responsibilities include but are not limited to:
Facility
- Perform regular user-maintenance of the environmental and mechanical systems that provide power and HVAC to colocation and managed services customers.
- Monitor basic network status and perform initial checks using the monitoring systems.
- Respond to fault conditions and assist with repair/remediation.
- Maintain an updated inventory of operational infrastructure assets.
- Maintain an access-card system.
- Perform regular power, cooling, and user access audits.
- Assist with capacity management.
- Help customers with equipment shipping and receiving.

Provisioning
- Rack and stack various IT hardware into racks. Physically prepare servers, network, storage and security hardware.
- Assemble and install servers, test and troubleshoot hardware components, and report inventory issues in a prompt fashion.
- Troubleshoot and resolve basic OS and network level issues.
- Install various operating systems (Windows and Linux), and configure basic network settings on servers.
- Perform colocation cabinet installation according to standards.
- Test and install power bus-plugs in the modular power bus rails.
- Install and test copper and fiber cables throughout the data center and various computer rooms.

Security
- Work with security guard team in ensuring standing orders are upheld.
- Ensure physical and remote security policies and procedures are being strictly followed.
- Document any changes or incidents and report or escalate as required.
- Follow the company’s change policy (approval process and project management).
- Perform scheduled walkthroughs and report any issues to the appropriate department manager.

Training
- Assist in documenting and maintaining an up-to-date DC Technician's Handbook.
- Special projects may be assigned based on skill-level and qualifications.

Working Conditions

**Qualifications**:

- Familiarity with IT systems hardware such as servers, network devices and storage systems.
- Experience with ticketing systems and ITIL principles an advantage.
- Willingness and ability to pass security background checks.
- Extremely process driven and high degree of quality, precision and care needed.
- Basic to intermediate electrical and HVAC familiarity an advantage especially electrical circuit types, ASHRAE principles and Uptime Institute topologies.

All offers are contingent upon the successful completion and satisfactory results of a background investigation as well as the presentation of the vaccination passport.

À propos de nous

L’entreprise eStruxture, ayant son siège social à Montréal, offre un accès à un écosystème de plus de 1500 clients qui font confiance à son infrastructure et à son service à la clientèle, et en sont tributaires. Notamment, cette clientèle englobe des exploitants, des fournisseurs de services infonuagiques, des entreprises médiatiques et de contenu, des fournisseurs de services financiers et des entreprises clientes. eStruxture offre la colocation ainsi que des services gérés, de nuage privé, de bande passante, de sécurité et de soutien à des clients partout au Canada, dans ses établissements neutres quant au fournisseur et au nuage.

À propos du rôle

Le technicien du centre de données relèvera du gestionnaire du centre de données et fera partie de l'équipe d'assistance de première ligne pour un ou plusieurs centre de données d'eStruxture. Le rôle est une fonction opérationnelle vitale qui nous aide à garantir que nous fournissons des niveaux de disponibilité très élevés pour les besoins informatiques et de colocation critiques des clients. Les centres de données d'eStruxture sont des installations de classe mondiale avec des niveaux élevés de redondance, de complexité et de gestion des risques.

Une semaine de travail d'au moins 40 heures est prévue. Les heures de début / fin doivent être discutées et convenues par écrit ou par courrier électronique avec le gestionnaire du centre de don