Ottawa Senators Youth Leagues, Facilitator

All team members of Senators Sports & Entertainment are held accountable for creating raving fans._

The **Youth League Facilitator** is responsible for ensuring that all aspects of on-ice officiating for Ottawa Senators Spring and Summer Youth League games held at the Bell Sensplex (Ottawa West) and/or Richcraft Sensplex (Ottawa East) are executed properly. The facilitator must ensure the safety of all participants on the ice and engage in the game to create a fun atmosphere.

**Essential Raving Fans Responsibilities and Accountabilities**
- Seeks ways to enhance the fan experience in unexpected ways
- Empowered to say YES, creating raving fans of Senators Sports & Entertainment
- Knows and lives SSE’s mission everyday through service, teamwork, continuous improvement, change, and fun
- Obsessed with client satisfaction, asking, “_How can I exceed your expectations today?”_
- Maintains consistency in attitude and behavior, exceeding expectations
- Works to make a specific impression on our clients. That impression is that of someone who is Wowed, Overly Satisfied and a Raving Fan
- Approaches all tasks with a “can-do” attitude understanding that there is no other kind of attitude
- Notices and accurately interprets what clients are feeling, based on their words, tone of voice, expressions, and other nonverbal behavior
- Takes a personal interest in clients by asking about their concerns, interests, family, hobbies, etc. to develop relationships.
- Presents a cheerful, positive manner
- Takes ownership and sees the client’s need through from beginning to end
- Exercises appropriate judgment in handling client situations.
- Responds in a positive manner with alternative solutions when a client’s initial request is not possible.
- Shows initiative and takes action with an appropriate level of independence

**Health & Safety Responsibilities and Accountabilities**

Responsible for ensuring that all areas covered by Occupational Health & Safety Act (“OHSA”) are adhered to, specifically:

- Working in compliance with the provisions of the OHSA, regulations and internal policies and procedures
- Using or wearing protective equipment, devises or clothing when required
- Reporting any missing or defective equipment or protective device which could endanger himself or herself or another team member
- Reporting any contravention of the OHSA, regulations or Senators Sports & Entertainment policies and procedures

**Training**:
Responsible for completing on-line training modules as required, including, but not limited to:

- Accessibility for Ontarians with Disability
- Ontario Worker Health & Safety Awareness
- Workplace Hazardous Materials Information System
- Violence and Harassment in the Workplace

May also be required to attend on-site training sessions as scheduled (eg. customer service).

**Requirements**:

- Able to work flexible hours (evenings, nights, weekends, holidays)
- Familiarity with the rules of hockey and strong skating background (experience as a player, coach, or referee in organized minor hockey an asset)
- Experience working with children
- Strong customer service skills
- Excellent communication skills (oral)
- Ability to work under pressure and adapt to ever-changing environments
- Strong work ethic
- Referee certified is an asset
- Bilingualism (French & English) is an asset.
- Team player Responsible and dependable
- Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process._
- SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities._