Tier 2 Support Technician

At Verisk you can build an exciting career with meaningful work as a Level 2 Technical Support professional; create a positive and lasting impact on business; and find the support, coaching, and training you need to advance your career.
- Ability to establish and maintain effective working relationships at all levels of the organization
- A tangible desire and curiosity to seek out and learn new and innovative ways to manage and solve complex challenges
- Strong communication skills (written & verbal) and a collaborative, team-oriented approach to work are a must, as is a comfort level working in a fast-paced, federated environment that embraces innovation and experimentation
- Dependable and flexible with work hours, including nights and weekends as required
- Bi-lingual a MUST: French - English
- 3+ years of experience designing, managing, and/or supporting enterprise infrastructure systems
- 3+ years of experience with networking concepts (OSI network layers, TCP/IP)
- 3+ years of experience with Microsoft Windows and Linux operating systems
- 1+ years of experience working with public cloud products and services; AWS or Azure preferred
- Familiarity with database platforms such as MSSQL, MySQL, and PostgreSQL
- Familiarity with CI/CD tools and methodologies, system programming, and scripting in Python and PowerShell is preferred; a scripting/automation mindset is a must
- Integration experience with enterprise operations and security tools such as Okta, Splunk, SolarWinds, ServiceNow, Infoblox, and Imperva
- Solid customer service skills with experience interfacing with all levels of stakeholders
- Experience creating technical documentation using tools including Visio, Word, Excel, and PowerPoint
- May require up to 10% domestic and international travel

LI-LM03
LI-Hybrid

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

**Verisk Businesses**

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions — delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement

Life Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

Verisk Employee Privacy Notice