Water Program Coordinator

Why Guelph:
**What we offer**

We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:

- Paid vacation days, increasing with years of service
- Paid personal days;
- Hybrid and flexible work arrangements;
- Defined benefit pension plan with OMERS, including 100-per-cent employer matching;
- Extended health and dental benefits, including Health Care Spending Account;
- Employee and Family Assistance Program;
- Parental leave top up program;
- Learning and development opportunities including tuition assistance
- Employee recognition programs.

Position Overview:
The Water Program Coordinator will work as part of a dynamic and collaborative team within the Compliance, Programs and Performance division to coordinate and deliver the City of Guelph’s public-facing residential water efficiency and tap water promotion programs based on the Council-approved recommendations of the Water Supply Master Plan and Water Efficiency Strategy, operational needs and the environmental programs framework for Environmental Services.

This position requires excellent project and program management skills to set goals and objectives for existing rebate, education and outreach programs, research, and development of new programs, with a focus on continuous improvement. This portfolio also includes communications planning and executing on meaningful promotion and engagement with the public (residents, youth) to achieve desired behaviour change and target water savings. The Water Program Coordinator will be an experienced coordinator, with the ability to develop, implement, collect data and analyze the results of the initiatives they undertake, with support from the Supervisor, Environmental Programs and provide day-to-day oversight of co-operative learning and seasonal staff, as required.

**Key duties and responsibilities**
- Assist in the implementation and optimization of the recommendations in the 2016 Water Efficiency Strategy or future iterations. Coordination may include, but not limited to, the following programs:

- The City’s water and wastewater public and youth-based programming, including in-school presentations, facility tours of Water Services and Wastewater Services, and summer camp programming (with seasonal staff support).
- Public and youth-based special events with internal and external partners, such as World Toilet Day, H2Awesome and the Waterloo Wellington Children's Groundwater Festival.
- Sourcewater and Wastewater education and outreach.
- The City’s tap water promotion program, such as coordinating and administering the Guelph Water Wagon service (with seasonal staff support).
- The City’s Blue Built Home Program including rebate programs (e.g. rainwater harvesting, greywater reuse, water sub-metering and Royal Flush toilet rebate).
- Residential water audits with a third-party contractor.
- Provide technical review and product evaluation of water-using technologies, practices and behaviors, including an education program on residential water softeners.
- Complete the administration of customer incentives, customer service support and validation/verification of related incentive documentation including water-using fixture audits (if required)
- Evaluate program effectiveness, communicate results and make recommendations to management and other stakeholders on program, process, policy and procedure improvements.
- Set and achieve program goals/targets for water savings, monitor success and evaluate results in alignment with the Water Efficiency Strategy.
- Develop promotional and marketing materials to inform customers and increase awareness of pertinent water use and tap water programs, policies and resources.
- Coordinate contractors/consultants for water efficiency projects by preparing project charters, terms of reference, specifications, reviewing of proposals/ quotations and make recommendations for contract awards; monitor and evaluate contractor performance.
- Perform relationship building, program outreach, marketing and program delivery with the public, area municipalities, agencies, and local contractors to promote water efficiency.
- Act as a liaison with various corporate and external agencies in the development and administration of programs involving community and external partner participation.
- Perform other related duties as assigned.

**Qualifications and requirements**
- Experience successfully collaborating with community partners and special event planning and execution.
- Experience presenting to and successfully engaging technical and non-technical audiences of various ages in large and small groups.
- Excellent organizational skills with the ability to manage multiple tasks and assignments in a fast-paced, demanding environment.
- Ability to plan and execute on tasks with competing deliverables and timelines.
- Knowledge of theories, principles and practices of water efficiency, water efficient technology, stor