Supervisor, Support Services

**Job Title**:Supervisor, Support Services

**Status**:Full Time, Permanent

**Union**: Not Applicable

**Location**:Mimico & Sudbury

**Schedule**: 40 Hours per week. Monday to Friday, Flexible hours, with on call rotation

**Department**:Service Excellence & Innovation

**Supervisor**: Manager, Service Excellence

**Primary Responsibilities**:

- Perform client needs assessments and reassessments (through the use of tools such as InterRAI CHA and Alayacare), ongoing case management, and care coordination.
- Work with potential clients to sign Service Agreements and where applicable Tenancy Agreements
- Work with clients to co-design care plans based on assessed needs
- Provide ongoing clinical support, supervision, orientation, education and training to personal support workers.
- Contribute to the delivery of support services through team building, excellent customer service, continuous quality improvement and risk management
- Support quality care and client/worker safety by managing a caseload of complex needs clients, participating in group supervision meetings and providing clinical consultation with the team as required
- Facilitate and support scheduling, payroll submissions and audits, performance management and quality monitoring of support services consistent with related service agreements and governing collective agreements while ensuring the health and security of clients and staff
- Liaise with external providers, community providers, and property managers for client services.

**Requirements**:

- Bellwoods is a service provider covered under the Home Care and Community Services Act. The successful applicant is required to provide proof of the two dose COVID-19 vaccine.
- Applicants must declare whether a) a family member is assigned to work at the same physical location and/or b) whether the position will be reporting to a family member as outlined in HR Policy, Restrictions
- Family Members (HR-B4-01).
- Legally entitled to work in Canada.
- Not currently within a performance improvement program related to fulfilling their current position responsibilities.
- Full time: have completed three months of continuous employment in their current role and successfully completed their probationary period.
- Part time or Casual: completed three months of continuous employment in their current role.
- Post-secondary education in either social sciences or a Degree in Nursing or Diploma/Degree in Practical Nursing or related field, combined with relevant work experience responding to diverse client services and/or relations challenges in a supervisor role.
- 3-5 years PSW supervisory and management experience, preferably in a related community support service unionized environment;
- Previous experience supporting the activities of daily living for adults with disabilities, seniors and/or clients with mental health challenges;
- Ability to balance many competing priorities at one time;
- Outstanding clinical assessment skills with good judgement in understanding clients’ needs and utilizing assessment tools (interRAI (CHA) system preferred or Alayacare);
- Previous scheduling experience of PSW staff within a related community support service environment, preferably including supportive housing;
- Knowledge and understanding of related legislation including the _Occupational Health & Safety Act_, _Regulated Health Professions Act_ and activities of daily living provisions;
- Excellent interpersonal skills and communication, both written and verbal are necessary for effective interaction with all levels of staff, clients and other members of the public;
- Previous use or experience with data management systems such as MS SharePoint and Alayacare is an asset.
- Able to travel to various locations throughout the week.

This is a great opportunity for a qualified, highly motivated individual looking to broaden their scope of responsibilities and more fully utilize their skills within a leading healthcare sector organization.

**Job Types**: Full-time, Permanent

**Salary**: $62,000.00-$74,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- Monday to Friday
- On call

**Experience**:

- Personal Support Worker Supervisory: 1 year (required)
- Health Care: 1 year (preferred)

Work Location: In person