Current jobs related to Customer Service Specialist - Edmonton - Westcan Bulk Transport Ltd .
-
Customer Service Specialist
6 days ago
Edmonton, Canada Service Experts Canada Full timeOverview Customer Service Specialist Reports To: General Manager and/or Office Manager Status: Full-time, Regular Category: Customer Service Location Name: McKinley Heating Location Address: Edmonton, AB Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in...
-
Customer Service Specialist
5 days ago
Edmonton, Canada Service Experts Canada Full timeOverview: **Customer Service Specialist** **Reports To**:Office Manager **Status**: Full-time, Regular **Category**: Customer Service **Location Name**: Rob's Albertan/Accent Heating **Location Address**: Edmonton, AB **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts Team?** Our team consists of...
-
Customer Service Specialist
1 week ago
Edmonton, Alberta, Canada Service Experts Canada Full timeOverviewCustomer Service SpecialistReports To: General Manager and/or Office ManagerStatus: Full-time, RegularCategory: Customer ServiceLocation Name: McKinley HeatingLocation Address: Edmonton, ABJoin the team of experts and realize your true potentialWhy You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what...
-
Edmonton, Canada Service Experts Canada Full timeA leading service provider in Edmonton is seeking a Customer Service Specialist to handle customer inquiries with professionalism. The ideal candidate will have strong interpersonal skills and previous customer service experience. Responsibilities include managing high-volume calls and resolving customer issues efficiently while supporting daily operations....
-
Customer Service Specialist
2 weeks ago
Edmonton, Canada Univar Solutions Canada LTD Full time**Customer Service Specialist - Edmonton, AB** **A Place Where People Matter - Growing our People to Grow our Business** We’re thrilled that you are exploring career opportunities where you can continue to make a positive difference every day to **keep our communities healthy, fed, clean and safe.** **Position title: Customer Service...
-
Customer Service Specialist
12 hours ago
Edmonton, Canada Enercare Inc. Full timeEnercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts atHome, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating. A proudly...
-
Customer Service Specialist
3 days ago
Edmonton, Alberta, Canada Enercare Inc. Full timeEnercare Inc. is one of Canada's largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts atHome, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.A proudly...
-
Customer Service Specialist
3 days ago
Edmonton, Alberta, Canada Enercare Full timeEnercare Inc. is one of Canada's largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts atHome, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.A proudly...
-
Customer Service Specialist
2 days ago
Edmonton, Canada Mullen Group Ltd. Full timeWe are currently seeking to fill a **Full-Time Customer Service Specialist **role in our Distribution Services business unit in Edmonton, AB. **Position Details**: Reporting to the Supervisor, Customer Services, the **Customer Service Specialist** will work with their portfolio of customers and internal stakeholders to provide timely and efficient transload...
-
Customer Service Specialist
4 days ago
Edmonton, Canada Convoy Supply Full time**CUSTOMER SERVICE SPECIALIST - 1 Year Contract** Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing,...
Customer Service Specialist
2 weeks ago
**Customer Service Specialist**
**Westcan Bulk Transport**
**Location: Edmonton**
The Kenan Advantage Group “KAG” is North America's largest independent fuels delivery and bulk liquids carrier. At KAG, we pride ourselves on providing the safest and highest quality service to our customers by delivering every load on time, without incident. Our team members help us achieve our Vision of revolutionizing transportation and logistics within the liquid bulk industry through our national scale, advanced technology, and an uncompromising commitment to be the employer of choice.
Our Canadian Operating companies are Westcan Bulk Transport, RTL Construction, Les Distributions Carl Beaulac, Paul’s Hauling, and Kentrax Transport - **KAG Canada** If you want to contribute to KAG's excellent tradition of innovation and leadership in the logistics and transportation industry, we invite you to apply
Reporting to the Assistant Terminal Managers, the Customer Service Specialist (CSS) provides support to the day-to-day Operation in the Edmonton Terminal through the efficient and professional administration of full-cycle customer service duties as related to our drivers’. Transportation experience considered an asset, but strong and professional interpersonal and communication skills a must. This position has the possibility of turning into a dispatcher role.
**This position is a night shift position 18:00-06:00 on a rotating schedule**
**About the position**:
- Matching drivers, trucks, and trailers to orders based on load requirements and qualifications while optimizing fleet resources
- Ensuring drivers have adequate hours of service
- Establishing proper last contents on equipment
- Arranging for equipment to be available for fleet maintenance
- Preparing trailer loading instructions
- Planning routes for drivers by adding route or track points as required
- Ensuring delivery instructions are complete
- Providing instructions and answer questions from drivers
- Contacting off duty drivers to provide trip instructions for next on-duty status
- Communicating with drivers on any deviations with planned loads
- Communicating schedule requests to Assistant Terminal Manager
- Checking routing of completed trip compared to routing instructions
- Ensuring payload is up to maximum GVW and was loaded as per instructions
- Communicating changes to planned orders and update system as required
- Monitoring total mail and keeping system up to date
Managing Driver Pay Portal
- Providing ETA as require and providing updated information to customers when changing plans
- Administering other duties as assigned such as site maps and fuel cards
***What you bring**:
- Prior dispatch experience is an asset
- Forward-thinker - must be able to plan and foresee potential issues that may require the plan to be adjusted
- Outstanding internal and external customer service skills
- Takes ownership of work responsibilities
- Must have strong organizational and interpersonal skills as well as the ability to work under pressure and meet deadlines
- This position also requires strong communication skills
- Ability to prioritize and manage multiple responsibilities and work independently
- Previous experience in the transportation industry is beneficial
***What’s in it for you**:
- Very competitive compensation including immediate company-paid benefits package for you and your family
- We offer a wide range of other employee programs and incentives including an RRSP/DPSP matching program, annual bonus opportunities, and scholarships opportunities for your children
- Referral reward payments up to $2,000 available per successful hire (certain conditions apply)
- We are a fun team and maintain a family-like atmosphere
- We listen to your ideas and give you an opportunity to make changes
- We have an uncompromising commitment to safety and lead by example every day through actively caring about one another
