Healthcare Front Desk Receptionist

2 weeks ago

Toronto, Canada Emkiro Health Services Full time

**Front Desk Receptionist**:

- **Type**: Permanent following 3-month probationary period, Full time, Available immediately
- **Hours**: Full time - Monday to Friday
- **Wages**: $20/hour to start, with growth upon performance
- Health & Dental Benefits included following 3-month probationary period.

This is an opportunity to be part of an important team-based health initiative aimed at helping people every day. The clinic is located in world class location, at the corner of University Avenue and Wellington in Toronto. This is a potential keyholder position that requires company loyalty, responsibility and reliability.

**Qualifications**:

- Kind, approachable, friendly demeanor is required
- 1 years of health clinic administrative experience is required (Chiropractic Reception experience is an asset)
- Professional, fluent oral and written English skills required
- Computer fluency required
- Sales and point of sale transaction experience required
- Knowledge and familiarity with chiropractic and physical therapies is an asset
- Must be willing to take direction, learn new tasks and work in a team environment
- Familiarity with Billing Extended Health Insurance (EHC) and Motor Vehicle Accident Insurance (MVA) with HCAI system is an asset
- Experience with EMRs like Juvonno or Jane is an asset
- Organizational skills and the ability to work in a fast-paced environment are required
- Proximity to clinic location is an asset for ease of access as potential keyholder
- Further training will be provided

**Responsibilities**:

- Welcoming patients / clients
- Promoting all health services, programs, and products to all clients/patients and potential clients/patients
- Keeping a close eye on the schedule for new clients and preparing necessary welcome packages
- Provide professional customer service to new and existing clients/patients
- Answering phones professionally while managing multiple calls effectively
- Scheduling and re-scheduling patient appointments on site or tele-health
- Contacting and scheduling incoming referrals and appointment requests
- Answering patient inquiries and providing patient education
- Collecting patient feedback where applicable
- Assisting clinic with ensuring schedules are full and optimized
- Assisting clinic with ensuring health team is continually in growth mindset
- Reviewing retention and sales reports and reviewing with management team
- Direct Billing extended health and MVA insurance (HCAI), collecting payments and issuing receipts
- Patient recalls
- Maintaining the clinic cleanliness and disinfection protocols
- Working with health providers to promote health services at all times
- Key-holder responsibilities
- About us: Emkiro Health Services has been providing the downtown Toronto core with access to expert professional health services, since 2006_

**Job Types**: Full-time, Permanent

Pay: $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Clinic Front Desk: 1 year (required)

Work Location: In person

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