Parts Customer Service Representative

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun “

**The Opportunity**:
We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

**The Role**:
PBS Systems is looking for a Parts Customer Service Representative to join our Client Services team, as a Parts Customer Service Representative, were you will provide excellent support to our new and existing customers in the Parts module of our our software. By assisting customers during develop, install and training process of their new dealership software. You will be assisting the customer with new software install training as well as on line/on the phone assistance.

**Responsibilities**:

- Parts Customer Service Representatives are to register and classify received incidents and to undertake an immediate effort to restore a failed IT service as quickly as possible
- Provides excellent parts software support and training to our customers
- Remote and on-site training of automotive dealership personnel
- Working on project teams to support other departments and install needs
- Support and troubleshoot issues to the support team
- Write up tickets and investigate issues that arise
- Maintain documentations and update as processes change within installs and data transfers
- Responds to both internal and external support requests in a timely manner
- Works directly with customers for training and support
- Be able to talk about and be able to navigate our DMS Software (parts section) to be able to better assist customers
- Provide ongoing training on the software and different disciplines within the company
- Travel required (25% a month)
- Proof of vaccine is required

**Qualifications**:

- High School Diploma
- Previous customer service or dealership experience will be considered an asset
- Computer proficiency in Microsoft Office Suit - web
- Excellent communication skills and phone manners
- Excellent customer service skills
- Problem solving and trouble shooting skills
- Strong documentation abilities
- Effective time management and organization
- Strong multi-tasking and prioritization
- Willingness to commitment to an ongoing system of education and cross-training.
- Work well independently and in a team

**What do we offer**:

- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- The opportunity to travel
- Access to an onsite gym at some locations and/or corporate membership to Goodlife
- Free parking
- Staff events
- Competitive base salary ($45,000 K/yr. to $50,000 K/yr.)
- Bonus for product certification up to $4,800 per year
- Great referral bonus
- Staff discounts with GM, Dell, and more