Talent & Operations Coordinator

Job: Talent & Operations Coordinator
Reports To: Director of Operations

**Job Type**: Full-Time, Permanent

**Salary**: $20-24 / hour

About Shift Transit:
Shift Transit is a leading mobility operations company, overseeing 25,000 mobility assets on a daily basis, including scooters, bikes, carsharing vehicles, and micro transit/paratransit vans. We partner with private, public, and non-profit clients to provide day-to-day fleet management, marketing, and customer service support for a wide array of mobility programs. As the operator of Bike Share Toronto, Shift Transit manages 6,850 bikes and 610 stations that cover more than 200 square kilometers across the City of Toronto. Shift Transit, with its partner PBSC Urban Solutions, has years of experience planning, implementing, and operating bike-sharing programs across North America. Through careful planning and collaboration with our clients in each city, we take pride in delivering an excellent experience to both our riders and our clients.

Shift Transit Life:
Our office is located near Lakeshore / Carlaw, with a flexible approach to hybrid work depending on the requirements of your role. You will work hard, have a lot of responsibility, you will be challenged daily, you will work side-by-side with the senior leadership as you learn and grow within the company. We are a small but powerful team of industry experts. We work hard but love to celebrate wins. Working within a team environment is extremely important to us, and it should be to you too.

**Job Description**:
The Culture & Operations Coordinator is an essential part to our culture & operations. You will support daily operations, and contribute to making a positive impact on our culture. The Culture & Operations Coordinator will lead a variety of projects ranging from new hire onboarding, plan and execute company initiatives, and maintain and manage databases. Adaptable, creative, deadline-driven, organized, resourceful and responsible should be the words that describe who you are to succeed in this multifaceted role.

People & Culture:

- Oversee the Fun Committee and support ongoing initiatives (social events, team celebrations, team milestones)
- Accountable to join the Health & Safety Committee.
- Provide support to all new hires and internal Hiring Managers, managing all day-to-day onboarding processes to ensure employees complete onboarding in a timely manner.
- You will be the main point of contract for general employee questions regarding company policy and procedures, while also directing employees to the appropriate teams if needed.
- Prepare the weekly (internal newsletter) which highlights new hires, team milestones and celebrations.
- Maintain up-to-date databases and employee records.
- Administer company onboarding process (e.g.; systems access, screening, data accuracy)
- Drive forward and identify new verticals in the talent attraction and retention efforts

Operations:

- Responsible for meeting goals of productivity and compliance based on the metrics and KPIs established by management.
- Collaborate with peers and channels to identify inefficiencies and submit recommendations to the team.
- Lead to improve inefficiencies as well as maintain and enforce published system processes.
- Collect data for analytics and reporting, as assigned.

**Requirements**:

- You are a self-starter who remains highly organized when given competitive deadlines, and gets things done on time.
- You are a team player in every sense of the word. You love to collaborate both internally and externally.
- Ability to adapt and think critically.
- Proven experience working in a fast-paced, high-stress, high-demand environment.
- Must possess a valid class G or G2 driver’s license with a clean driver’s abstract.
- Must be physically fit, able to do repetitive work, and lift up to 50 pounds.
- Tech-savvy and enjoys working with interactive technology.
- Proficiency in Excel, Word, and ability to learn and master new software quickly.
- Ability to be flexible with work time. Work hours may exceed 8 hours per day and/or 40 hours per week during special projects. Some weekends and off-hours may be required.

Benefits & Compensation:

- Competitive compensation package.
- Health & Dental Benefits.
- 15 days of paid vacation per year.
- Bike Share Toronto Membership.

COVID-19 Considerations:

- All workers are required to wear a mask at all times.
- This is not a remote or a work-from-home position.

Other Considerations:

- All personnel may be required to perform duties outside of their normal responsibilities to accomplish company key performance indicators (KPI).
- Shift Transit is an equal opportunity employer, committed to fostering a positive and progressive culture with a workforce that is representative of the population it serves.
- Shift Transit is proud to be a Great Place to Work® Certified workplace.

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$24.00 per hour

**Benefits**:

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