Administrator, Operations

**Job Details**

At Johnson Controls we are dedicated to protecting people and the environment. Our vision is to create a smart, safe and sustainable world. We care about healthy people, healthy places and a healthy planet. Be part of a team that builds sustainable building solutions **Let's Build a better Tomorrow Together**

**What we offer**:

- Competitive Pay
- Extensive Training with Best-in-Industry Resources
- Career Advancement Opportunities across Business and Geographies
- Comprehensive Benefits Package
- Encouraging, supportive, and collaborative team environment
- Dedication to safety through our Zero Harm policy

**What you will do**:
Provides administrative services and support to the Operations Team. Coordinates equipment contract scheduling, revenue forecasting, billings, collections, vendor purchases and subcontract creation. Assists in ensuring financial commitments are met. Analyzes team performance and makes adjustments as needed to improve operations performance in an efficient manner. Develops relationships with our customers and vendors/subcontractors to facilitate management of accounts payables and accounts receivables.

**How you will do it**:

- Answer any customer inquiries and resolves or calls out issues, as appropriate.
- Support booking of all equipment contracts, including stock chiller process ensuring accuracy on addresses, tax, terms and including supervising equipment contract booking, approvals as well as holds and assists in resolving with Contract Accounting.
- Supervise all communication holds and credit legal holds, CRSD and entry of updates, shipping holds, alerts and factory communications to ensure timely reconciliation of issues. Places orders with commercial factories and/or 3rd party vendors, answers questions from vendor/subcontractors and communicates with team on any issues needing attention.
- Support Application Engineers and Sales Agents release/processing of applied equipment.
- Review the orders and resolve any non configuration/technical order processing errors in IIS.
- Coordinate contract scheduling to align backlog to plan and forecast.
- Follow up on tasks to ensure completion in an established timeframe (i.e. vendor/subcontract invoices, billing, material purchases, etc.). to meet monthly financial commitments.
- Assist with initial creation of favorable schedules of values and reviews with SAE, monitors equipment shipment reports to perform billing timely and in accordance with terms and conditions and shipping terms, and ensures EW billing is accurate.
- Process credits and obtains approvals as vital. Develops and maintains viable long-term relationships with customers, factory contract operations and vendors. Participates in business review meetings by preparing and discussing critical contract information pertinent to current profitability status (i.e. AR disputes, slippage issues, un-booked change orders, billings).
- Research and follows up on questions identified during monthly business (backlog) review. Issues SR for Start-up and assist in coordination of service turnover with CSA.
- Resolve collection issues or facilitates customer concern on scope issues (with SAE) and follow up to clean up invoice disputes.
- Ensure that all customer contact information required to support customer satisfaction activities are entered in appropriate BSNA tools. Facilitates certified payroll reporting for PCATS via communication with CSA as the need arises, and any other contractual requirements related to back office processes.

**What we look for**:
**Required**:

- High school diploma or equivalent.
- 2+ years' administrative and/or scheduling experience.

**Preferred**
- Ability to perform work independently, strong interpersonal skills and attention to detail.
- Ability to simultaneously handle a large number of projects, tasks and issues with tact, cooperation, and persistence. Able to prioritize work activities based upon financial impact to desired business goals.
- Experience and/or basic project accounting or costing principals is desired.

We believe in doing well by doing good and hold ourselves accountable to make the world a better place through the solutions we provide, our engagement in society, and the way we do business. We believe that diversity and inclusion matter and make a difference. By embracing its true value and appreciating various perspectives, we strive to be one of the most desirable places to work. **Johnson Controls listed in Forbes Best Employers for Diversity**

**Canada Diversity Statement**

Information obtained from the questions below will allow Johnson Controls to track the diversity of our applicants, employee training opportunities, promotions and employee retention in order to identify and remove barriers to employment and advancement. With your consent, you may also be contacted by the employment equity officer to get your opinions about Employment Equity (EE) Programs.

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