Job Id #31189: Manager, Business Operations

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
- ** Job ID #31189** -**Manager, Business Operations**:

- **Union**: Non Union
- **Job Description ID #: TBD**:
**OVERVIEW**

The Manager of Busines Operations will lead the vision for a new section which will oversee oversee the diverse and critical administrative teams responsible for the day to day operations of the Building Division. The Building Division is looking to transform the way the public accesses our services in-person and online. As the Business Operations Manager, you are responsible for the day to day operations of the office administration staff along with maximizing customer satisfaction.

Reporting to the Director/Chief Building Official in the Building Division. Provides strategic leadership to a multi-functional workforce engaged in delivery of services to the public.

Recommends policies and long-range strategies in the delivery of services to meet mandated goals and objectives.

Accountable for establishing and achieving Sectional goals and objectives through the effective and efficient use of financial and staff resources.

Use industry best practices in developing and delivering quality services in a timely and cost-effective manner.

Evaluates and reports on the Section’s service, financial, administrative and staff performance against internal and external benchmarks. Designs and implements strategies to improve effectiveness and efficiency. Sets above average standards and leads by example.

**RESPONSIBILITIES**

You will assume lead accountability and responsibility for the Business Operations section and meet the growing needs of the residents and businesses of the City of Hamilton.

The Manager is accountable to the Director of Building Division for ensuring that the customer service and administrative services are provided in accordance with City and Provincial guidelines with mínimal disruption to the public and in the most effective and efficient manner consistent with the City of Hamilton Mission and Vision.

**GENERAL DUTIES (INCLUDING, BUT NOT LIMITED TO)**
- Participates in strategic planning and direction of the Division.
- Promotes teamwork and integration with other Building Division Sections and other Divisions/Departments, Agencies participating in cross functional and cross program initiatives.
- Participates in the development of annual operating and capital budgets.
- Provides professional consultation, including reports or reviews, as required, arising out of this area of responsibility for presentation to Council, its committees and/or sub-committees.
- Participates and regularly acts as the spokesperson for the division regarding administrative functions such as building permit intake, building permit issuance, and record management in discussions/presentations to the Planning and Economic Development, Planning Committee, Council, agencies, the development community, the public and the media. To attend various Committee/Council and public meetings as required.
- Participates as a department lead and/or representative on various corporate committees/teams as required.
- Advises design professionals, industry, and the public on related regulatory requirements.
- Liaises with Provincial Ministries, adjacent municipalities and other agencies including Ministry of the Environment, Conservation and Parks, Niagara Escarpment Commission, Conservation Authorities, West End Home Builder’s Association (WEHBA), Tarion, The Home Construction Regulatory Authority, the construction and real estate industries as well as legal counsel, professionals, and staff of other levels of government etc. regarding building regulatory and enforcement issues as required.
- Creates a Key Performance Indicator (KPI) to measure the success of the business operations team in achieving its mandate. Establishes a target for the KPI and executes improvements to bring performance closer to target.
- Implements customer service initiatives with a view to ensure a customer focused culture.
- Empowers and develops reporting staff to perform their work in an independent manner.
- Responds to various Corporate, Community, Provincial or Federal proposals for service initiatives, changes or enhancements.
- Prepares work schedules, assigns duties to staff, establishes priorities, conducts staff hiring, monitors and evaluates staff performance, and developing training programs.
- Directs and manages the general adminis