Job Id #31180: Supervisor, Operations

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
- ** Job ID #31180 - Supervisor, Operations & Enforcement**:

- **Union**: CUPE 1041
- **Job Description ID #: A10887**:
**SUMMARY OF DUTIES**

Reporting to the Manager of Licensing, Municipal Law Enforcement or Rental Compliance, responsible for the efficient direction of the Operation and Enforcement Teams, act as a resource, provides assistance and ensures compliance of all applicable by-laws. Working with business communities and stakeholders to ensure service standards at that highest level, developing, organizing and directing effective customer focused and enforcement services for the City. Your natural people skills will achieve resolutions to by-law infractions through voluntary compliance and the progressive enforcement of the By-laws to ensure Consumer Protection and Public Safety.

**SPECIFIC DUTIES**
- Supervise and provide leadership and direction to subordinate staff by demonstrating a high level of integrity and technical proficiency. Ensuring the compliance of all applicable By-laws in accordance to established procedures, corresponding by-laws and other applicable legislation.
- Supervises Operations and Enforcement Teams by assigning, prioritizing and scheduling daily activities to ensure that services are provided efficiently and effectively.
- Monitors and evaluates employee performance and provides support and coaching for staff development.
- Accountable for achieving sectional goals and objectives through the effective and efficient use of financial and staff resources. Uses a “best-practices” approach in developing and delivering service excellence in a timely and cost effective manner.
- Implements strategies to improve efficiencies and effectiveness.
- Possess a high level of personal integrity, demonstrated leadership capabilities, and excellent communication skills.
- Assumes lead accountability and responsibility for customer compliance through inspection and enforcement activities for the Licensing and By-Law Services Division.
- Accountable to the manager, for ensuring that compliance activities are provided in accordance with City and Provincial guidelines and in the most effective and efficient manner, consistent with the City of Hamilton mission and values,
- Supervising Officers by assigning, prioritizing and scheduling daily activities to ensure that services are provided efficiently and effectively.
- Provides guidance, training and support to staff, review laid charges, investigates complicated complaints, issues charges, swears out information and lays charges as required.
- Provides written and verbal reports of inspection and enforcement findings, actions and recommendations to Councillor, general public, senior management and external agencies.
- Ensures that proper records and reports are maintained in respect to all complaints, investigations and subsequent related actions.
- Researches, develops, recommends, write reports and implements compliance policies, procedures and by-law amendments as related to Licensing and By-law Services activities.
- Support the Administrative Penalty Office ensuring that enforcement activities and fines are uploaded for corresponding staff and operations.
- Prepares and gives evidence at court, the Licensing Tribunal and Property Standard Committees as required.
- Coordinates and monitors multi-departmental investigations.
- Identifies and recommends sectional training needs and deficiencies.
- Liaises with the public to answer inquiries regarding Licensing and By-law procedures and guidelines, responds to complaints and initiates corrective action or provides solutions by assigning staff to investigate and work with customers.
- Ensures employees are provided with the use of appropriate equipment, material and/or procedures required to perform the assigned duties. Ensures that all employees preform work in accordance with applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures. Safeguards that appropriate action is recommended for those employees who do not work in compliance with legislation, policies and procedures. Investigate and hold accountable subordinates that fail to work in accordance with policies and procedures
- Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures relat