IT Operations Analyst Ii

3 days ago

Surrey, Canada Prospera Credit Union Full time

**TEAM LOCAL is hiring**

Prospera Credit Union is a community-based, purpose-driven organization that offers our members a full range of financial products and services. As one of the largest credit unions in British Columbia, we help build vibrant, healthy communities, thriving local enterprises and financially empowered people. Prospera is proud to serve communities throughout the Lower Mainland, Fraser Valley and Okanagan.

As an **IT Operations Analyst II** you will:
**What you’ll do**:

- Act as tier 3 support for banking system infrastructure and is the primary liaison for resolution and closing of server-side issues. Escalates complex issues to vendors and partners
Resolve IT operation-related incidents, service requests and problems in a timely and efficient manner, in line with support SLAs.
- Undertake IT operations-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
- Prepare and present reports and/or dashboards on system performance and IT operations to management

**What you bring**:

- Expert knowledge, understanding and experience with: Microsoft Windows Server operating systems, Microsoft SQL server, Vinzant Global Event Control Server (GECS), Microsoft System Centre Operations Manager, SolarWinds and/or Azure Monitor.
- Expert knowledge, understanding and experience with server and database administration, updates and vulnerability management and operations monitoring.
- Expert knowledge and experience with Structured Query Language (SQL), PowerShell and batch scripting
- Expert knowledge and experience with DevOps practices, tools and DevOps pipelines with Azure DevOps or Microsoft Teams Foundation Server
- Strong understanding of programming practices and the role of operations in software development lifecycle.
- Strong knowledge, understanding and experience with the WealthView Banking platform and its ecosystem, procedures and operations processing as it relates to providing timely support, information and reporting
- Strong ability to perform diagnostic testing and information gathering to troubleshoot technical or procedural issues.

What We Offer:
Flexible Work Program for some of our roles - ask us

Flexible Benefits Program - pick and choose what works best for you.

Defined Contribution Retirement Plan - let’s start saving and keep your future in mind.

Vacation, Wellness and “Prosperian” Days - paid time off to support your overall well-being.

Professional development - come grow your career and develop your skills.

A supportive, collaborative work environment
- we’re proud to be a Great Place to Work certified organization.

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