Quality Improvement Decision Support Specialist

**Together, we do amazing things every day.**

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more. We work hard to create an innovative and diverse workplace that values the contributions of our employees. No matter what your role, working with us is about making a difference - every day

**Your Opportunity**:
The **Quality Improvement Decision Support Specialist (QIDSS)** is responsible for supporting primary care practices across the Hamilton Niagara Haldimand (HNHB) LHIN. Facilitates development and implementation of quality improvement plans/initiatives, and engaging teams in the use of data to support quality improvement goals and clinical process change.

**Roles and Responsibilities**:

- Collaborate closely with teams engaged in quality improvement to identify, performance measurement information and data quality needs,
- Support the development and implementation of quality improvement plans,
- Support decision making by developing, generating, analyzing and interpreting extracted health information,
- Ensure high quality data is available for extraction by developing and implementing systems to identify, tract, correct and prevent errors,
- Identify gaps in data availability, and define and implement solutions to close the gaps,
- Provide consultative and analytical support regarding the collection, interpretation, analysis and presentation of data to teams,
- Act as a change agent and coach to teams on data management and performance measurement,
- Provide guidance and support to teams regarding the collection, interpretation, analysis and presentation of data to improve patient care and align with best practice,
- Facilitates the development of effective working relationships with diverse teams,
- Take leadership roles in connecting teams and spreading best practices,
- Contribute actively to local and provincial quality improvement initiatives,

**Qualifications and Skills**:

- A university degree in a related discipline (E-Health /Health Informatics, Business Administration, Statistics, Health Sciences or Information Management, where possible combined with clinical experience in primary care or equivalent education and experience,
- Highly effective communication, presentation and interpersonal skills and a proven ability to develop and maintain strong relationships with partners, Working knowledge of adult education theory and methods,
- Experience creating a positive and inclusive learning environment,
- Understanding of the importance of vision and enthusiasm in creating and promoting change,
- Knowledge of primary care practice and demonstrated interest in the use of data for quality improvement,
- Ability to handle a variety of concurrent assignments and to work independently
- Valid Ontario driver’s license,
- Strong applied knowledge of one or more EMR/HER systems currently in use in Ontario and willingness to become proficient in other systems,
- Demonstrates proficiency in programming in a language used to extract data from EMR (e.g. SQL) is required,
- Knowledge of additional report writing and statistical analysis packages (SSRS, SSIS, SSAS or Crystal Reports ) and a demonstrated ability to learn similar packages quickly will be considered an asset,

**Why join the HFHT?**

Competitive Employee Value Proposition including, but not limited to:

- Healthcare of Ontario Pension (HOOPP)
- Meaningful, purpose-based work
- 12 paid Stat holidays and one (1) extra float day
- Flexible work schedule
- Ongoing green initiatives

**Summary**

**Classification**:Non-Union

**Primary Location**:Hamilton; Hybrid work

**Employee Class**:Full-Time; 40hrs/week

**Schedule**:Monday-Friday; 8hrs/day

**Salary**: $68,200 - $81,800

**Application Instructions**:
**Note**:
**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Ability to commute/relocate:

- Hamilton, ON L8R 2K8: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you comfortable with the salary range for this role?
- Do you have applied knowledge of one or more EMR/HER systems currently in use in Ontario and willingness to become proficient in other systems?

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Primary Health care: 1 year (required)

Work Location: Hybrid remote in Hamilton, ON L8R 2K8