Quality Assurance Team Lead

Company Description

Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

Job Description

We are looking for a Quality Assurance Team Lead to join our small team of QA engineers in assessing software quality through manual and automated testing. The QA Team Lead performs pre-release, post-release, and change control testing of the software and mobile app. The QA Team Lead helps write tests and is responsible for providing feedback to product and development teams during testing. Post release, the QA analyst is responsible for communicating with the PS and Sales teams to assist in implementing specific features and configurations for customers and prospects. The QA Team Lead is also responsible for making sure the customer support documents in the Help Center are up to date with current product features.

This position works collaboratively cross-functionally with multiple teams including Product, Engineering, Services, and overall organizational goals to deliver high-quality software.

**Supervisory Responsibilities**:

- Lead QA to achieve successful deliverables
- Act as a key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources
- Mentor other QA team members testing strategies, best practices, and effective collaboration
- Collaborate with the development and product manager to define future training and toolset needs for the team
- Review historical, existing, and ongoing bug reports to identify areas needing specific attention
- Create and maintain comprehensive supporting documentation in customer help centers relating to new enhancements after each release

**Duties/Responsibilities**:

- Participate in the full testing life cycle, including requirements validation, test planning, and test case identification/development, development of test automation framework, functional testing, performance testing and user acceptance testing
- Collaborate with stakeholders to formulate testing scenarios and facilitate testing
- Execute pre-release, post-release, and change control tests of the software and mobile app in accordance with the test cases developed/provided in a timely manner and with high quality
- Analyze tests for coverage of performance, data, and functionality (think beyond what is expected of the software and think about how users can misuse the software)
- Track all enhancements and defects discovered while executing test cases
- Identify, document, and communicate any coding bugs or QA related issues as they arise
- Work with developers to explain steps taken to recreate issues/bugs
- Work as part of an Agile Scrum team to ensure a successful product delivery
- Suggest and negotiate product testability enhancements and process improvements
- Ensure traceability from business requirements and technical specifications to test conditions and problem reports
- Evaluate product code according to specifications
- Create logs to document testing phases and defects
- Work with cross-functional teams to ensure quality throughout the software development lifecycle

Conform to company standard operating procedures

Qualifications

Required Experience/Skills:

- Up-to-date knowledge of software test design and testing methodologies
- 3+ years experience as a Software Tester or data analysis
- Experience in project management and QA methodology
- Familiarity with Agile frameworks and regression testing
- Working knowledge of test management tools and software (e.g. squash, qTest, Zephyr)
- Ability to work in a fast-paced environment with mínimal supervision
- Productive self-starter, proactive, organized
- Sense of ownership and pride in your performance and its impact on the company’s success
- Ability to handle multiple tasks simultaneously
- Attention to detail and strong organizational skills
- Strong problem-solving and critical thinking aptitude
- Good time-management skills
- Fluency in English, excellent communication skills

Desired qualifications:

- Familiarity with the Agile and Scrum methodology and tools (Jira)
- Experience using