Director of Customer Solutions

1 week ago

Montréal, Canada Optable Technologies Inc. Full time

**Location**: Montreal
**Type**: Full-Time
Optable - A World-Leading Privacy-Safe Advertising Technology Company
The Role - Director of Customer Solutions
As the Director of Customer Solutions, you'll be at the forefront of rewiring an 850 billion dollar industry affected by modern privacy regulations and significant technology shifts (e.g., the deprecation of third-party cookies and MAIDs). This role is not just strategic oversight; it demands a proactive, 'get-your-hands-dirty' approach, with direct involvement in all aspects of customer solutions.
Reporting to the Chief Operating Officer, you'll be part a cross-disciplinary team, including members of Product, Customer Success, Engineering. You'll also work closely with senior sales leadership to ensure alignment and collaboration across these diverse areas.
Your challenge will be not only to lead but to actively contribute to the product adoption process, oversee professional services, support sales efforts, and spearhead our customer success program. A key responsibility will be to build the Customer Solutions program from the ground up, which includes developing processes and motions, and creating a hiring plan for future roles.

**Key Responsibilities**:

- Coordination: Manage a cross-disciplinary team, ensuring collaboration and integration between different functions.
- Product Adoption: Engage hands-on with the Product team and clients to ensure successful product integration and adoption into client systems.
- Professional Services and Solutions Architecture: Lead by example in creating tailored solutions. This involves not only overseeing but actively participating in the design and integration of these bespoke solutions.
- Sales Support: Serve as a hands-on technical advisor for the sales team, engaging directly in responding to RFIs, conducting infosec and privacy assessments, and providing in-depth product and solution details.
- Customer Success Program: Be actively involved in developing and executing the strategy for customer success, driving long-term client satisfaction and loyalty.
- Building Customer Solutions Program: Establish and refine the processes, motions, and structure of the Customer Solutions program, including future hiring plans.

**Qualifications**:

- Proven hands-on experience in a similar role, preferably in the adtech or SaaS industry.
- Strong technical background, including direct experience with advertising technology, privacy regulations, and systems integration.
- Excellent communication skills, with the ability to actively engage with both technical and non-technical stakeholders.
- Demonstrated ability to lead, inspire, and directly contribute to a team.
- Strategic thinker with a hands-on, customer-centric approach.
- Bachelor’s degree in a related field.

**What We Offer**:

- A dynamic, innovative environment at the forefront of the advertising technology industry.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative, inclusive culture that values diversity and creativity.

Join us at Optable - where we’re not just adapting to the new era of privacy in advertising - we’re actively leading it, with sleeves rolled up and hands in the thick of it.

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