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Product Manager
2 weeks ago
**XPERIGO IS AN EXCITING PLACE TO WORK.**
Xperigo provides premium, end-to-end customer experience management services including roadside assistance, tier 1 and 2 call centre services, telematics and e-call services to over 43 brands in North America.
For over 29 years, Xperigo has worked closely with our clients as a valued strategic partner providing world-class solutions tailored to our clients. Utilizing new and emerging technology to manage the customer experience both inside and outside the vehicle, Xperigo’s goal is to transform negative events into positive brand experiences.
**Product Manager Responsibilities**:
**Portfolio Management**
- Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
- Drive product launches including working with the xperigo marketing team, executives, and key stakeholders
- Manage the entire product line life cycle from sunsetting legacy products to prototyping and testing new features/products and ideas.
- Ensuring the product line performs in line with expectations, as per defined KPIs and Annual Business Plans
- Know why we are winning and losing in the market, and drive changes to our product and processes to create improvement.
- Leading the continuous improvement of the Xperigo product line
- Be an expert for the product with an understanding of the product as it is today and a vision for where the product needs to go in the future
- Collaborate with other stakeholders such as sales & marketing on the creation of positioning for your products.
- Conducting customer interviews and user testing
- Identify customer needs and business opportunities through a combination of user research, collecting feedback from cross-functional teammates, diving into data, and competitive analysis.
- Drive efforts to track, analyze, and gain insights from data generated from the use of each product or feature
**Competitive/Market Intelligence**
- Assess market competition by comparing the company's product to competitors' products.
- Determines customers' needs and desires by specifying the research needed to obtain market information.
- Obtain product market share by working with Account Executives to develop product sales strategies.
- Assesses product market data by calling on customers and evaluating performance results.
- Analyze various market segments and collaborate with leadership to choose the best ones to pursue.
- Keep a finger on the pulse of our competition, and develop strategies and tactics to reduce the threat.
**Product Development**
- Bring new products to market by analyzing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with engineering and manufacturing.
- Work closely with engineering teams to deliver with quick time-to-market and optimal resources
- Drive the delivery of solutions and enhancement
- Identify opportunities to improve and enhance the Xperigo customer experience
- Create user stories for current and future products based on the market’s problems.
- Partner with Project Managers and Technologists to align on project delivery timelines
**Product Planning & Roadmaps**
- Create buy-in for the product vision both internally and with key external partners
- Develop and drive the annual product roadmap as directed by executive leadership
- Prioritize effectively, balancing business value with time criticality, opportunity enablement, and risk reduction
- Develop a three-year roadmap for our products to illustrate our vision and plan into the future.
- Develop and maintain business proposals / Business Cases that make a compelling case for continued investment into your products.
- Drive buy-build-partner analysis, and where necessary, review potential partner relationships for the product.
- Collaborate with internal and external stakeholders to customize solutions for our clients in an efficient way, while maintaining consistency and integrity of the product
**Education and Qualifications**
- Bachelor’s Degree in a Business or IT discipline or related field or up to 3+ years equivalent experience.
- Product Manager Certification an asset
- Solid technical background with understanding and/or hands-on experience in software development and web technologies
- Strong problem solving skills and willingness to roll up one’s sleeves to get the job done
- Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
- Business Acumen - Ability to perform with insight, acuteness, and intelligence in the areas of commerce and/or industry. Makes decisions and acts in situations in which there is not enough information to be certain of outcome or implications of the decision.
- Conceptual Thinking - Finding effective solutions by taking a holistic abstract or theoretical perspective.
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