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Customer Service Representative
3 weeks ago
Customer Service Representative
Marina's Swim School is looking for a professional and experienced customer service representative with a good team spirit and professionalism, patience, and a “people-first” attitude. The applicant must possess the following skills:
- Handling customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
- Learning to identify customer needs or desires in order to recommend the appropriate product or service.
- Learning the software systems used by the company to be able to communicate effectively with incoming inquiries.
- Keeping a record of incoming inquiries to be able to reference at a later date.
- Maintaining cleanliness and hygiene in the workplace.
- Working with colleagues when necessary to resolve customer complaints.
- Providing feedback to other departments to help improve sales, marketing, and business processes.
- Learning about the products inside and out to be able to answer any questions from customers.
**Job Types**: Full-time, Permanent
**Salary**: $20.00-$25.00 per hour
**Benefits**:
- Dental care
- Extended health care
- Vision care
Schedule:
- Day shift
- Evening shift
Ability to commute/relocate:
- Richmond, BC V6V 1R1: reliably commute or plan to relocate before starting work (preferred)
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Customer service: 2 years (preferred)
**Language**:
- Mandarin (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: One location
