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Supervisor, Customer Service Training

2 weeks ago

Brampton, Canada Lennox International Full time

Company Profile:
**Lennox (NYSE: LII)** Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

**Job Description**:
Responsible for the staff involved in developing and delivering training programs for customer service representatives, supervisors and managers.

Duties include but are not limited to:

- Assigns personnel to the various training tasks and directs their activities.
- Reviews course content and objectives and evaluates the effectiveness of training presentations and programs.
- Advises subordinates on administrative policies and procedures, technical problems, priorities, and methods.
- Prepares activity and progress reports regarding customer service training. Interviews and makes recommendations for additional staff.
- Evaluates and manages subordinate performance.
- Tracks and analyzes training programs by reviewing training participants’ performance following training.
- Coordinates with supervisors and managers to ensure that quality objectives are met.

Qualifications:
Requires a bachelor's degree or an equivalent combination of education and experience. Requires at least 5 years related experience.

Excellent customer service skills required. Excellent ability to develop training programs. Effective in identifying problems, prioritizing and developing solutions. Must have strong communication skills and be able to effectively communicate technical issues. Excellent facility with MS Excel, MS PowerPoint and SAP. Must be able to lead and motivate subordinates.