Student Success Program Assistant

**Position Job Title**: Student Success Program Assistant

**Location**: Vancouver, BC

**Reports To**: Student Life Coordinator

**Primary Purpose**

Reporting to the Student Life Coordinator, the Program Assistant will provide program planning, coordination, and administrative support for all student affairs and student services-related programs.

This role will require liaising with staff, faculty, and students. The assistant will provide a high level of confidential administrative support related to the Student Affairs office and the Director in developing, implementing, and administrating the University’s programming to meet the unique and specific needs of our diverse student population.

The Program Assistant will support increasing program awareness and the capacity of students, staff, and faculty to address diversity, services, and support on all campuses.

**Specific Responsibilities**

The Assistant is responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the University:

- Initiate and facilitate communication between the university and students
- Assist with the transition into the university by contacting, providing guidance, and support to new students per term weekly
- Provide confidential administrative support for a range of programming and project implementation
- Provide administrative support to the Student Affairs department and the team by providing services, scheduling appointments, and meetings, recording and preparing correspondence, reports, and documents as requested
- Assist student development and learning by determining who can best provide the information students need, providing immediate and initial assistance for navigating different programs, departments, policies, and support services
- Establish and maintain organized and efficient files and records for students and Student Affairs department; gather, enter, and/or update data to maintain records, files, and databases, as appropriate. Responsible for the administration, security, confidentiality, and retention of office files
- Liaise with other university departments and/or external departments
- Research, liaise, and prepare information as requested to help with program delivery, resources, and information
- Assist with the program planning and implementation for the department, including but not limited to Career readiness, Volunteer, and Peer2Peer programs
- Contribute to a work environment that encourages knowledge of, respect for, and development of skills to engage with other cultures or backgrounds
- Support the Student Affairs Office with other projects/duties as assigned

**Position Requirements**

To be successful in the Student Success Program Assistant position, an individual must possess and be committed to developing, maintaining, and demonstrating the following:
Competencies:

- Able to provide respectful, tactful, fair, and efficient service to a culturally diverse group of clients, including students, staff, faculty, and other affiliates
- Proven service-oriented focus
- General knowledge of university policies or processes
- Organization: efficient, effective, dependable time management skills
- Attention to detail and accuracy
- Evidence of advanced English skills with written skills at a formal university level
- Ability to positively engage with students, faculty, and staff and constructively problem-solve
- Proven ability to work independently and in a team
- Adaptability and change management skills
- Advanced computer skills (MS Office proficiency)

Education and Experience:

- Minimum Bachelor’s Degree
- Basic training in office practices, customer service, and communication
- One
- or three years’ experience in education or a related field in a fast-paced environment or an equivalent combination of education and experience

**Diversity and Inclusivity Statement**

The University recognizes that applicants may have had obligations outside of work that have negatively impacted their record of achievements (e.g., parental, elder care, and/or medical). You are not required to disclose these obligations in the hiring process. If you choose to do so, the University will ensure that these obligations do not negatively impact the assessment of your qualifications for the position.

**Land Acknowledgement**

The University acknowledges that the territories on which UCW and its campuses are situated are the traditional, ancestral and unceded territories of the _xʷməθkʷəy̓əm_ (Musqueam), _Sḵwx̱wú7mesh_ (Squamish) and _Səl̓ílwətaʔ_

W(Selilwitulh) Nations. We thank them for having cared for this land since time immemorial, honor their graciousness to the students who seek knowledge here and iterate our dedication to valuing the ongoing contributions of Indigenous peoples and communities.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Employee assist