Dental Patient Coordinator

2 days ago

Calgary, Canada Dental Metrics Maven Full time

Dental Customer Relations Coordinator — Calgary, AB

**Overview**

**Responsibilities**:

- Lead **front office operations**: phones, scheduling, confirmations/recalls, reception, check-in/out, treatment plan presentation, financial arrangements.
- Oversee **billing/collections**: insurance verification, eClaims (CDAnet/eClaims portals), reconciliations, AR reporting, follow-ups.
- Maintain efficient patient flow and high service standards; resolve concerns promptly.
- ** Hire, train, schedule, and coach** 2-3 front office team members; conduct performance check-ins.
- Produce weekly/monthly KPIs (production, collections, AR, case acceptance, hygiene reactivation).
- Optimize workflows in **Eaglesoft, Dentrix, ClearDent, Tracker, or similar**; ensure data accuracy.
- Support compliance with infection-control protocols and **applicable privacy legislation.**:

- Partner with clinical leadership to execute practice goals; assist chairside only as needed to support flow.

**Qualifications**:

- ** 3+ years** of dental office leadership (lead admin, office manager, or equivalent) in Canada.
- Strong knowledge of **Canadian dental insurance**, eClaims/CDAnet, predeterminations, and AR best practices.
- Proficiency in major **dental PMS** platforms and insurer portals.
- Proven team leadership, coaching, and communication skills; calm, solutions-oriented mindset.
- Patient-centric, culturally sensitive, and comfortable in a high-volume environment.
- Asset: familiarity with **provincial fee guides** and federal/provincial programs (e.g., CDCP).

**Schedule**:

- Full-time, on-site. Typical weekday hours; occasional evenings/weekends based on patient demand.

**Compensation & Benefits**:

- ** $30/hour CAD**, **negotiable** for the right experience/skill mix.
- Benefits package to be discussed during interviews (health/dental, vacation, statutory holidays, RRSP/TFSA options may apply).

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