Switchgear Applications Specialist

**Position**: Switchgear Application Specialist

**Reports Directly**: Field Service Operations Manager

**Function**: Service

**Locations**: Langley, BC, Canada

**THE OPPORTUNITY**

Thomson Power Systems (a Regal Rexnord company) is a leading manufacturer of electrical products and systems for use in the Power Generation Industry for over 50 years. This is an excellent opportunity for someone excited about being a part of a winning team and working towards career growth opportunities.

**YOUR MISSION**
- Support Field Service Technicians tasked with commissioning, troubleshooting, testing, commissioning and maintenance of any of low and medium voltage switchgear products.
- Ability to provide technical support over the phone or in-person at site to field service team by following a scientific step-by-step process to troubleshooting equipment issues. Captures data and troubleshooting steps concisely and accurately to facilitate effective communication to internal and external parties.
- Provide technical support for customers on switchgear products in the Service Ticketing System.
- Develop the Method of Procedure (MOP) guideline for each site trip/project implementing a change to the existing system by the Service Team on any Thomson Power Systems products.
- Implement ongoing improvement and update on Service Forms and work instructions.
- Communicate with Product Engineering/Design Teams with regards to important product bulletins that would affect service, software upgrades, product upgrades or maintenance factors.
- Provide and deliver technical training programs for customers and/or employees on new and existing products.
- Provide assistance and support to the Technical Call Desk, Coordinators and other cross functional teams addressing customer inquiries and issues.
- Ensure comprehensive understanding and compliance with all company policies, emphasizing adherence to quality standards and health and safety regulations.
- Build, develop and maintaining exemplary customer and vendor relationships while maintaining a high level of quality and technical service.
- As required, participate in factory witness/shop testing.
- Works directly with 3rd party equipment vendors to help resolve re-occurring issues with vendor equipment within Thomson Power Systems’ integrated products.
- Provide feedback on issues found in the field by Service Technicians to Manufacturing and Engineering regarding whether quality control or design criteria and product specifications. Work with production and engineering teams to help resolve any deficiencies that are found.
- Work with the Field Service Supervisor in scheduling field resources to cover service needs.
- Travel to sites and provide in-person technical support to Field Service technician when required.
- Other duties as assigned.

**ARE YOU THE ONE?**

**Required Education, Experience and Skills**:

- A Bachelor Degree in Electrical Engineering or Power Engineering or equivalent.
- 10+ years of technical experience in the Power Generation Industry (or similar industry)
- 5+ years of hands-on experience installing, commissioning, troubleshooting, upgrading and retrofitting electrical distribution systems including, LV and MV switchgear, ATSs, automation controls and back-up power systems
- Past Field Service work history with an OEM or reputable service company: (ASCO, Eaton, Schneider, Siemens, Russ electric, Power Pro-Tech, Zenith, Cummins, CAT, etc.)
- Responsible, self-motivated, exemplary work ethic, excellent time management and strong interpersonal skills
- Exceptional Technical written and verbal communication skills
- Must be a team player and have ability to interface with various levels of management and cross functional teams
- Ability to multitask and ensure follow-up on multiple competing priorities
- Advanced understanding and ability to interpret detailed electrical and mechanical schematics and ladder logic programs
- Ability to work independently
- Ability to travel if need be

**OUR PURPOSE**

You may not know it, but Regal Rexnord impacts your life every day. Our products enable the power source that keeps smart buildings running; the fans in HVAC systems that keep us comfortable; the agricultural and food service equipment that keeps us fed; and the conveyer systems that keep ecommerce flowing. Our business purpose is to create a better tomorrow by energy-efficiently converting power into motion. For us, this means creating innovative solutions while focused on both customer needs and our commitment to sustainability. We are looking for creative and ambitious minds to join our team and to create a better tomorrow.

**OUR IDENTITY**

As part of the large Regal Rexnord family we, Thomson Power Systems, are a leading manufacturer of electrical products, controls, and systems in the Power Generation Industry. Over the last 50 years we have been growing from a small local company in British Columbia to a global organization with colleagues in Ca