Account Manager, Group Sales

4 days ago

Ottawa, Canada Ottawa Sports and Entertainment Group Full time

Reporting to the Senior Manager, Ticket Sales and Service, the Account Manager, Group Sales will be a high performing, sales and service professional, focused on the creation and delivery of the best sports and entertainment experience in the Greater Ottawa/Gatineau area. Our sales professionals work closely with members of our Sports Business Operations team (Business Intelligence, Brand & Content, Digital Marketing) to drive our fan engagement and conversion strategies.

**_ What you’ll do_**_:_
- Execute individual and/or group ticket sales and service plans focused on new fan acquisition, pro-active servicing and account growth;
- Grow the Ottawa REDBLACKS and Ottawa 67’s fan base by selling and servicing existing group ticketing packages and programs;
- Manage existing book of REDBLACKS and 67’s group sales accounts through the execution of our ticket sales and service plan;
- Enhance season seat member experience through pro-active sales and service strategies;
- Grow existing book of business through referrals, product add-ons, upgrades and cross selling other OSEG properties;
- Grow, nurture and convert qualified leads by connecting fans with our various ticketing products;
- Manage customer relationship touch points, sales pipelines and opportunities through Salesforce.

**_ What’s needed:_**
- Completion of post-secondary degree or diploma in a Sports Business Management program is considered an asset;
- 0-2 years in a direct sales or relationship management role;
- Experience in a high-volume sales and services environment;
- Self-starter with ability to manage multiple priorities in a dynamic environment;
- Ability and eagerness to work through sales prospecting including handling sales calls, identifying sales opportunities and handling objections;
- Knowledge of the sales process including cold calling and face to face selling techniques;
- Strong communication skills, both verbal and written;
- Highly motivated with a preference to working in a high-paced environment;
- Strong organization and time management skills;
- Ability to work weekends and evenings on an as needed basis;
- CRM (Salesforce) experience considered an asset;
- Digital Sales and Marketing experience considered an asset;
- Bilingual in English and French is an asset.

**_ Why OSEG?_**

OSEG operates the largest professional multi-sport business in Ottawa, operating the Ottawa REDBLACKS, and Ottawa 67’s, while hosting basketball, soccer, live events, concerts, festivals and year-round community activities.

Our employees are empowered to make sure our customers and fans keep coming back - it is our secret sauce that sets our events and our venue apart. To do that OSEG fosters a culture that values respect, teamwork, hustle and humour. We offer a competitive total rewards package, unique entertainment and fitness perks, an unbeatable location on the canal in the heart of the Glebe and a backstage pass to one of Ottawa’s busiest sports and entertainment hubs.

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