Compliance Programs Specialist

2 weeks ago

Fredericton, Canada BELFOR CANADA INC. Full time

Position Overview

The Compliance Program Specialist will be assigned to the National Insurance Program to assist

the BELFOR locations in maintaining brand integrity. They will achieve successful electronic

job files per specific client standards and BELFOR requirements. The Compliance Program

Specialist will conduct monthly performance meetings with the BELFOR locations and track

office performance. The Compliance Program Specialist acts as a liaison between BELFOR

team members, the Director of Compliance and Insurance partners.

Job Duties
- Provide compliance training to the BELFOR locations via in person or virtual sessions.
- Provide assistance for the BELFOR locations on completing electronic communication
- Provide assistance for the BELFOR locations on maintaining scorecard results for estimate

submission and maintain adequate communication with Insurance partners.
- Tracking of accolades vs. escalations to be documented internally and shared with the

Insurance Carrier partners.
- Maintain updates and communication with assigned partners to avoid escalations.
- Provide National real-time data reporting to carriers involving Catastrophe volume and claim

status.
- Manage escalations from client partners and adjusters to track solutions to the escalations.
- Ability to work with functional groups and different levels of employees throughout the

BELFOR organization.
- Assist BELFOR locations on re-qualification paperwork.
- Assist with department goals and support.
- Limited travel: account conferences, field meetings, and client meetings.
- Comprehensive understanding of the principles and practices of customer service.
- Work under time constraints to meet specific timelines.
- Ensure attention to detail and keen sense of safeguarding other people’s property and

information.
- Will practice good housekeeping at all times to ensure a safe and non-cluttered worksite.
- Participates in and demonstrates an understanding of safety principles and practices; follows

all safety policies and procedures to support a safe working environment, including safe

operation of machines and equipment.
- Comply with all BELFOR policies and procedures, as well as legislative requirements.
- Attend all BELFOR sponsored training courses.

**Qualifications**:

- Strong computer skills, including Microsoft Office Suite
- High School Diploma
- Ability to communicate with internal employees and external customers.
- Strong follow-up skills; ability to organize applicable job timelines and follow up with internal

and external contacts as needed.
- Strong written and oral communication skills; including the ability to present ideas and

suggestions clearly and effectively.
- Strong organization skills; ability to accomplish multiple tasks within agreed upon

timeframes through effective prioritization of duties and functions in a fast paced

environment.
- Self-motivated; ability to work independently to complete tasks, and respond to client

requests.
- Teamwork; Ability to collaborate with others to utilize resources and knowledge in

identifying high quality solutions.

Physical Demands
- Occasional lifting from 5-40 lbs., unassisted (from 0-15% of the time)
- Sustained periods of standing, sitting, walking, bending, and kneeling
- Manual dexterity needed for keyboarding and other repetitive tasks

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