Manager, Learning

**S**u**mma**ry**

**NOTE: This role is Canada-based and bilingual English/French speaker is preferred.**

The Manager, Learning encompasses a broad set of responsibilities and relationships to ensure the proper development and delivery of in-person and online training for Canadian internal auditors at all stages of their career. With the breadth of stakeholders involved, from Canadian volunteer committees, coordination with IIA headquarters (HQ) staff counterparts and support departments, as well as Canadian Chapter Program Chairs, the Manager, Learning is responsible to ensure that in-person, online and on-demand training (both live/facilitated and self-directed) are aligned with member needs, planned, managed, and delivered in accordance with financial and other goals. This also includes the strategic support of The IIA’s certificate programs. Note: Live-learning content will be offered and delivered in both English and French.

This position is also responsible for the design, development, and execution of a series of live, interactive learning events. These events are typically 1 hour in length and are intended to provide an engaging and educational experience for participants.

Working closely with the Sr. Manager-Instructor-Led Training, Self-Study & Executive Development, and Director, Conferences Programing, at The IIA Headquarters (HQ) and their teams, this position requires that the Manager, Learning schedules relevant content for Canadian internal audit training, while closely monitoring of all aspects of delivery, including: collaborating with marketing, finance, and operations leading up to the event, post event analysis and reporting of performance, and adjusting plans to ensure attainment of member needs.

**Essential Duties and Responsibilities**
- Identify and lead the development of a growth strategy for training and certification programs for the Canadian Operations with a focus on providing and growing valuable products and services to meet the unique needs of the Canadian market.
- Advise on the development of conference program content for in-person and virtual conference attendees at The IIA Canada’s Annual National Conference that meets the needs of internal auditing professionals at various competency levels representing a variety of industries and meets or exceeds budgeted revenue goals.
- Support the Canadian Program Committee for The IIA Canada’s Annual National Conference including volunteer management, Professional Conference Organizer (PCO), documentation, and driving effective collaboration.
- Oversee the development of Program-in-a-Box learning programs for chapter usage in North American chapters (United States and Canada).
- Create and manage project plans in SmartSheet, including defining timelines and deliverables for learning content program development tasks and other large projects.
- Develop executive summaries and dashboards to drive communication about the status of program development and projects.
- Partner with Member, Competency & Learning (MC&L) Operations team, Marketing, Finance, IT and other internal teams to support a successful delivery of instructor-led training (online and in person events), conferences, webcasts and other learning products.
- Monitor and evaluate feedback through evaluations, discussions with facilitators and volunteers along with other attendee feedback to implement continuous process improvements.
- Collaborate with Marketing team to review all marketing collateral related to learning products for the Canadian audience to ensure accuracy.
- Propose and manage an annual budget with revenue targets, operational costs, KPIs and KRIs, including tracking performance to these goals.
- Plan and execute the delivery of a schedule of learning products for a Canadian audience, aligning with other training offered by HQ, Canadian Chapters, and Specialty Centers, coordinating with multiple internal stakeholders, such as Events, Marketing, Sales, Chapter Relations, Finance, Web Operations, and other Canadian and HQ services.
- Identify the Canadian course offering schedule, based on the IIA Global learning catalog, taking account of historical Canadian performance, facilitator and participant feedback, market trends, competitor activity, and revenue goals.
- Provide regular and structured input into the oversight of course maintenance and development through the Member Competency & Learning team (MC&L) to ensure the training course portfolio continues to meet the needs of the Canadian market and support financial targets.
- Engage additional volunteer, staff and Canadian Chapter inputs and other resources as required, including external contractors and technical producers, to support the delivery of the agreed program.
- Manage the French translation of learning products.
- Up to 20% travel may be required.
- Other duties as assigned.

**Supervisory Responsibilities**

This job has no supervisory responsibilities.

**Qualifications**

To perform