Manager

6 days ago

Ottawa, Canada Escape Manor Full time

Escape Manor, Ottawa's premier entertainment venue for escape rooms and darts reimagined, is looking for an experienced Manager to lead our Manor Lounge team.

The Manager will be responsible for many aspects of the business, including the overall in-house guest experience, reservation bookings made through our concierge, responsible alcohol service, inventory management, systems management, maintenance and upkeep of facilities, promoting customer reviews and sales initiatives, and managing day-to-day employment matters.

**KEY RESPONSIBILITIES / MANAGEMENT TASKS**:
The Business:

- Manage all aspects of the service floor operations alongside the General Manager
- Know your business and understand immersive entertainment trends and tastes
- Attend local networking events as necessary and develop community relationships
- Help foster the establishment of “Escape Manor” as a premiere entertainment brand in the city
- Understand budgets, forecasts and other operational targets
- Report out on targets and make recommendations as to best practices
- Lead by example and be a resource to all members of the team

People:

- Hire, train, and maintain an exceptional team (using HR files)
- Schedule employees and determine optimal staffing levels
- Create development plans for leaders and front-line staff
- Establish and execute ongoing performance management programs
- Work with the GM on new menu ideas, staff incentives and monthly targets
- Manage labour costs in accordance with budget
- Develop a culture of service excellence and “cheerleading” to drive staff engagement

Facilities and Systems
- Keep the venue in pristine shape, including front and back of house areas
- Monitor and manage lounge, with oversight assistance in the escape room and axe-throwing areas
- Check washrooms, storage and food service areas for cleanliness
- Maintain and continuously improve lounge activations in conjunction with our entertainment offerings
- Be an expert on brand standards, systems (POS, HR) and software and marketing tools
- Develop storage and inventory systems
- Ensure venue is fully stocked with all necessary supplies and backups

Food and Beverage Service
- Create and manage menus and F&B offerings
- Work with vendor representatives to develop strong account relationships
- Run table checks and engage guests in lounge and axe throwing areas
- Implement responsible alcohol service protocol and culture
- Monitor bar and floor cleanliness and flow

Community Outreach and Digital Marketing
- Seeking opportunities, negotiating presence at, and fulfilling event presence at varying locales and events conducive to our market
- Creating an outreach sub-calendar within the master marketing calendar, outlining potential activations that we should be a part of and the cost associated
- Procuring and delivering fun and relevant media and providing engaging on-brand copy to enrich the lives of our current and future guests, through various media channels

Guest Services and Other
- Pre-intro to any larger groups coming in that week
- Develop and distribute marketing collateral as appropriate
- Other management tasks as assigned or required from time to time

**Job Types**: Full-time, Permanent

Pay: $20.00-$22.00 per hour

**Benefits**:

- Discounted or free food
- Store discount

**Experience**:

- Restaurant management: 2 years (preferred)
- Hospitality: 2 years (preferred)

**Language**:

- French (preferred)

Licence/Certification:

- Smart Serve (required)

Work Location: In person

Application deadline: 2025-08-31

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