Current jobs related to Customer Program Manager - Bolton - Husky Technologies
-
Customer Experience Manager
2 weeks ago
Bolton, Canada Metro Supply Chain Full timeJOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14...
-
Customs Compliance Valuations Manager
4 days ago
Bolton, Canada Husky Technologies Full timeThe Global Customs Manager will oversee and be responsible for Husky’s global customs compliance and operations, including customs valuation, free trade agreement opportunities, tariff and duty obligations as well as global and local customs policies. The Global Customs Manager will work closely with Husky’s trade compliance team which has team members...
-
Customer Experience Representative
2 weeks ago
Bolton, Canada Metro Supply Chain Full timeJOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square...
-
Program Manager
4 days ago
Bolton, Canada Husky Technologies Full timeHusky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. Husky TechnologiesTM offers a wealth of opportunity for personal growth...
-
Program Coordinator
4 days ago
Bolton, Canada Musikeon Full time**Job Overview** **Responsibilities** - Coordinate and oversee program activities, ensuring alignment with organizational goals. - Educate participants about program objectives and benefits, fostering engagement and participation. - Conduct data collection and analysis to assess program effectiveness and inform future improvements. - Assist in recruiting...
-
Program Coordinator
2 weeks ago
Bolton, Ontario, Canada TDOT IT Solutions Full timeCompany DescriptionTDOT IT Solutions is a premier infrastructure and service solutions provider in Canada, known for its customer-focused approach. The company excels in project management, cost controls, and delivering scalable, turn-key solutions tailored to clients' current and future infrastructure requirements. With a core commitment to client success,...
-
Customer Care Administrator: Bolton, ON
5 days ago
Bolton, Canada Kinetico Incorporated Full timeKinetico is looking for a Receptionist to join our residential sales team at our new Hilliard retail location! The Receptionist acts as the initial point of contact at our Corporate Dealer store, responsible for creating a positive and professional first impression of the customer experience. This role includes managing incoming calls, assisting walk‑in...
-
Customer Experience Representative
14 hours ago
Bolton, Canada Titanium Transportation Group Inc. Full time**About the Rome** The Customer Experience Representative is the point of contact for our valuable clients. Ensuring the customer experience is positive, professional and efficient, these members will be the liaison between the customer and our sales and operations teams. Coordinating the movement of goods effectively, and using their exceptional...
-
Advantage + Elite Program Manager
7 days ago
Bolton, Canada Husky Technologies Full timeAt Husky Technologies TM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible. Husky Technologies TM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest quality...
-
Customer Service Administrator
13 hours ago
Bolton, Canada Advance Auto Parts Full timeAre you looking for an opportunity to incorporate your passion for cars and your passion for providing best in class customer service? At CARQUEST, we strive to be the best parts provider in the automotive after-market industry. We’re owned by Advance Auto Parts and we are the largest after-market auto parts provider in North America. We are looking for...
Customer Program Manager
3 weeks ago
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and competitive strategy.
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with - and be challenged by - a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution - then we want you to join the Husky TechnologiesTM team
As a Customer Program Manager with an engineering background, you will act as the technical liaison for clients who have service contracts. Your primary responsibilities will involve overseeing the contract lifecycle from planning and implementation to sustainment, ensuring all contractual commitments, including key performance indicators (KPIs) such as availability, cycle time, cavitation, quality, energy consumption and resin usage, are met or exceeded.
**Key Responsibilities**:
- Lead the contract planning process, ensuring successful implementation and ongoing management to meet stated KPIs.
- Collaborate with cross-functional teams within the organization to consistently maintain contract commitments.
- Manage all contract-related activities and services, ensuring timely completion according to predefined schedules and efficient execution.
- Document and define all services included in the contract, ensuring they are scheduled and recorded in the appropriate Husky systems.
- Oversee customer expectations to align with contract objectives and goals, ensuring customer satisfaction and managing contract renewals.
- Plan and schedule contract milestones using appropriate tools and be accountable for the delivery of these milestones.
- Generate and present progress reports, presentations, and other contract documentation both internally and to the customer.
- Coordinate all activities related to contract implementation and ongoing processes, acting as the primary point of contact for both internal teams and customers.
- Lead weekly calls with customers to manage relationships and escalate issues as necessary.
- Schedule upcoming work with Field Service teams, ensuring seamless completion.
**Qualifications**
- Experience in a preform or plastics manufacturing environment with a strong understanding of operational KPIs.
- A Post-Secondary Mechanical Engineering degree or equivalent, with a minimum of 3-5 years' experience in operations or technical project management.
- Proven project management experience and engineering work experience, enabling technical discussions and problem-solving with customers.
- Customer-focused with excellent communication skills, capable of delivering technical reports and resolving issues in collaboration with internal teams.
- Strong organizational, negotiation, and project management skills, with proficiency with various tools such as Power Point, Excel (Pivot Table and Data Model), PowerBI, and SharePoint.
- Knowledge of Service and customer issue resolution, ERP Systems (e.g. SAP, BaanLN, etc.) and ability to follow the 8D methodology.
- Sales-oriented with the ability to assess business requirements and a continuous improvement mindset.
- This role requires a blend of technical competency, project management expertise, and customer-centric focus to ensure seamless service delivery and client satisfaction.
Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are com
