Customer Care Administrator: Bolton, ON

5 days ago

Bolton, Canada Kinetico Incorporated Full time

Kinetico is looking for a Receptionist to join our residential sales team at our new Hilliard retail location The Receptionist acts as the initial point of contact at our Corporate Dealer store, responsible for creating a positive and professional first impression of the customer experience. This role includes managing incoming calls, assisting walk‑in clients, processing transactions, and ensuring timely and accurate updates to the CRM database. Key Responsibilities Delivers exceptional customer service to walk‑in customers, addressing their needs, answering questions, and ensuring a positive customer experience. Manages incoming calls efficiently, delivering accurate information, addressing customer concerns, and routing calls to the appropriate departments. Processes transactions for in‑store purchases, ensuring cash and card payments are handled accurately. Maintains and updates customer records in the CRM database, verifying customer details and accurately entering warranty information to ensure data integrity. Actively promotes store products, services, and promotions while engaging customers with a focus on delivering high‑quality customer service, both in‑store and over the phone. This list of responsibilities is not exhaustive. Other duties may be required that fall within the scope and general level of responsibility attached to the role. Education & Qualifications High school diploma required; associate’s in business preferred. 1–2 years related work experience in a customer‑facing environment. Proficiency in Spanish or other languages preferred. Excellent interpersonal skills effectively communicating with customers. Strong attention to detail. Ability to use CRM systems, point‑of‑sale software and basic computer applications. Good problem‑solving skills and ability to handle customers with patience and a solution‑oriented approach. Accuracy of work and processes. Compensation Hourly, Non‑Exempt Travel None Benefits Medical, Dental, Vision and Prescription Drug Insurance Coverage Employer‑Provided Life Insurance, Short‑Term and Long‑Term Disability Benefits 401(k) Contribution Matching Program Employer Funded Defined Contribution Plan Paid Vacation, Holidays and Community Service Volunteer Time‑off Benefit Wellness Program Educational Assistance Reimbursement Program Founded in 1970, Kinetico was started by two engineers who pioneered the development of non‑electric, fully automatic water treatment systems. Kinetico has grown into a global organization of independent dealers and international distributors representing nearly 100 countries, consistently delivering innovative technology and outstanding customer satisfaction. Kinetico Incorporated is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act​*), or any other legally protected status, with respect to employment opportunities. E-Verify: We verify the identity and employment authorization of individuals hired for employment in the United States. #J-18808-Ljbffr

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