Program Coordinator

About Kambo Energy Group

Working in partnership with utilities, governments, Indigenous Nations, and other industry partners we reduce energy poverty, accelerate decarbonization, and improve housing in traditionally underserved communities across Canada and the United States. Kambo delivers three in-house programs: Empower Me, Community Power, and the Home Upgrades Program.

Empower Me delivers multilingual education, support, and coaching services to ensure underrepresented communities have access to energy, climate, and home retrofit programs.

Community Power supports Indigenous Nations to build, renovate, and improve community housing.

Home Upgrades Program provides fully subsidized energy retrofits to improve affordability for households living in energy poverty.

About the Opportunity

As the Program Coordinator, Home Upgrades Program, you will help us launch and deliver the Home Upgrades Program in Calgary with the possibility of expansion to other parts of Alberta. The Program Coordinator will both deliver and coordinate the delivery of its energy efficiency home upgrades program. You will report to the Operations Manager and will work closely with the Construction Manager and trades team that will be doing the physical upgrades of the homes.

To be successful in this role, you are a natural leader with a positive “can-do” attitude, have a collaborative team approach, and embrace a diverse range of responsibilities. You have excellent communication skills, are extremely organized and have an eye for detail.

Core Accountabilities

Application Management

Scheduling and Coordination
- Schedule appointments for assessments, installations, and follow-up visits.
- Coordinate with subcontractors to align schedules and ensure timely service delivery.
- Monitor and adjust schedules as necessary to accommodate participant needs.

Participant Support
- Guide participants through each program stream, ensuring clarity on next steps and benefits.
- Respond to participant questions and resolve issues promptly.
- Educate participants about program goals, procedures, and timelines.

Program Operations
- Utilize HubSpot for program tracking, communication, and reporting.
- Generate and analyze reports to monitor program progress and identify improvement areas.
- Collaborate with the team to refine program processes and enhance participant experiences.
- Oversee construction manager activities to ensure project timelines and deliverables are met.
- Identify, escalate, and resolve project issues to maintain alignment with program objectives.

Compliance and Documentation
- Maintain comprehensive records of participant interactions, subcontractor communications, and completed tasks.
- Prepare reports on program outcomes, challenges, and successes for stakeholders.

Continuous Improvement
- Solicit feedback from participants and subcontractors to identify areas for improvement.
- Stay informed about industry trends and best practices to enhance program delivery.
- Assist in developing marketing and outreach strategies to increase program participation.

Must-Have Traits
- Flexibility & Adaptability - Comfortable working in a fast-paced, high-pressure environment with shifting priorities.
- Strategic Thinking - Ability to develop and execute communication and business development strategies that align with broader objectives.
- Professionalism - Maintains a high degree of professionalism, particularly in external interactions.
- Ownership & Initiative - Takes responsibility for deliverables and proactively identifies opportunities for impact.
- Curiosity & Drive - Passion for continuous learning and problem-solving in a dynamic industry.
- Authenticity & Humility - Aligns with Kambo’s values while demonstrating integrity and self-awareness.

Key Competencies
- 5+ years of experience in a similar role working with the public and administration task.
- Proficiency in Hubspot CRM for managing workflows and communication
- Must be a clear and compelling oral and written communicator
- Demonstrated awareness and sensitivity to the needs and concerns of diverse communities and income qualified program participants. Ability to work on weekends and evenings if needed.
- Experience in project management with excellent follow up, time management, analytical, and organizational skills
- Familiarity with energy, sustainability, and conservation or a willingness to learn.

We’re a company led by ambitious do-ers, attentive listeners, and creative problem-solvers. We believe that leadership is earned through action, and that everyone has the potential to cultivate their inner leader. Kambo offers career growth and development opportunities to ensure our hardworking team feels challenged, rewarded, and appreciated. We value diversity and inclusivity and strongly encourage individuals from all backgrounds to apply. Your unique experiences and perspectives are invaluable to our work and community impact.