Support Services Supervisor

**Responsibilities**

Reporting to the Administrator, the Support Services Supervisor maintains a hygienic environment for the residents and staff, in particular a safe, clean, comfortable and well-maintained environment, in compliance with legislation, standards and guidelines as reflected in the Fixing Long-Term Care Act, 2021 as follows:

- The Home, including furnishings and equipment, will be kept clean and properly functioning.
- Maintain a safe work environment.
- Provide routine, preventative and remedial housekeeping, and laundry maintenance.
- Provide appropriate waste management and pest control
- Maintain and control appropriate inventory of supplies and equipment.
- Establish work routines that include waste management, housekeeping and cleaning frequencies and schedule of cleaning, sensitive to resident’s daily routines and include a routine preventative maintenance program for resident equipment and furnishings.
- The service areas will include laundry areas, utility rooms, storage rooms, kitchen areas, kitchenettes, corridors/ entrances/ stairways, elevators, garbage rooms, staff lounges, dining rooms, locker rooms, offices, meeting rooms, Adult Day Centre, lobby and common areas, and maintenance rooms. Action will be taken promptly to address incidents of offensive odour.

Participate in health care planning for the residents by:

- Contribute to the process of care planning and implementation of the care plan in respect to housekeeping needs, in particular former lifestyle needs of residents.
- Attend departmental and in-service education meetings.
- Attend multidisciplinary meetings.

Provide for the leadership and administration of the housekeeping services as follows:

- Establish a mission statement and goals and objectives within the context of those of the facility.
- Develop, implement, and evaluate departmental policies and procedures.
- Prepare the annual department budget, including human, fiscal and material resources.
- Prepare, review and revise departmental manuals.
- Assess existing and new systems, programs, and procedures.
- Develop a spirit of co-operative teamwork among the staff and Health Care Team in order to meet the overall objectives of the Home. Co-ordinate department activities with those of all other departments.
- Participate actively in the Home’s Health and Safety Programs and Fire Prevention Program.
- Provide department orientation to new hire staff, on the job training, coaching, supervision and evaluation of staff to enable them to maintain competence in the performance of their duties.
- Organize, evaluate and implement a monitoring program for the functions being delivered by Support Service in the Home’s Quality Improvement /Risk Management activities.

Maintain financial control of the service by:

- Maintaining cost control records.
- Ensuring proper utilization of all staff, supplies and equipment.
- Analyzing the cost and performance of support services.

Purchase supplies and equipment for the department:

- Develop specifications for required goods and procurement. Approve payment of invoices.
- Maintain inventory systems and ensure an adequate supply of housekeeping supplies at all times.

Participate in personnel management as follows:

- Recruit, select, hire, orientate, train and evaluate an adequate number of trained staff who exhibits a caring attitude and sensitivity to the needs of the elderly.
- Utilize a team approach to problem-solving.
- Plan and conduct staff development programs for the support services personnel, including orientation, in-service and continuing education. Special attention is given to training in disinfection procedures and infection control principles and practices.
- Provide probationary and annual written performance appraisals.
- Interpret the policies and procedures of the organization for the staff.
- Participate in all labour relation activities for support services.
- Implement an Occupational Health and Safety program for support services.
- Manage a fire safety and disaster program for support services.
- Ensure the adherence by staff to all personnel policies and procedures.
- Establish work schedules for day-to-day tasks and special projects.
- Monitor, evaluate and improve the Support Services Quality Improvement /Risk Management programs to continually improve the quality of services provided.

Provide a clean, sanitary and hygienic environment in housekeeping as follows:

- Maintain healthful surroundings (keeping bacterial count to low safe levels) for residents, staff and visitors.
- Ensure that the appearance of all surfaces and furnishings are of the highest caliber.
- Maintain a system for adequate supply, measure, use and storage of cleaning supplies.
- Ensure that all supplies are used and labeled to maximize usage and safety, and that Material Safety Data Sheets are accessible to the staff for each hazardous product.
- Provide a program for the cleaning and care of floors, walls, furnit