Lead Supervisor

**Job Title: Lead Supervisor**

The Lead Supervisor is responsible for overseeing the day-to-day operations of all concession areas within the Sudbury Arena. This role ensures efficient staffing, exceptional customer service, and adherence to health and safety standards during all events. The Lead Supervisor provides hands-on leadership to part-time staff, coordinates with internal departments to support event execution, and assists with inventory management, budgeting, and performance analysis. Acting as a key liaison between operations and front-line teams, this position plays a vital role in delivering a seamless and enjoyable experience for all guests.

**Key Responsibilities**

**Staffing & Leadership**
- Coordinate and schedule an adequate number of part-time staff for all events.
- Assist with staff onboarding, including conducting interviews, training, and orientation.
- Provide ongoing leadership, motivation, and support to team members to ensure operational excellence.
- Provide the Director with a bi-weekly payroll report for concessions staff.

**Operations & Event Management**
- Ensure the Sudbury Arena concession areas are clean, organized, and fully operational before and after all events.
- Oversee concession operations to ensure timely service and adherence to established procedures.
- Assist with monitoring and maintaining inventory levels, ensuring adequate stock and timely reordering to meet event demand.
- Support the proper oversight of alcohol sales, including staff training, monitoring, and Smart Serve compliance.

**Customer Experience**
- Deliver legendary, best-in-class service to all patrons at every event.
- Ensure guests receive outstanding service by maintaining high quality standards and promptly addressing inquiries and concerns.
- Implement strategies to enhance the overall guest experience, such as improving service speed, menu offerings, and customer engagement.

**Compliance & Safety**
- Ensure compliance with all health and safety regulations, food handling guidelines, and sanitation standards.
- Maintain a safe working environment for all staff, guests, and vendors.

**Financial Management & Reporting**
- Assist with developing and managing concession budgets, tracking revenues and expenses to maximize profitability.
- Assist with compiling and analyzing data from POS systems to support decision-making and performance evaluation.

**Collaboration & Innovation**
- Work collaboratively with the Marketing Department on planning, promotions, and event coordination.
- Pursue innovative solutions and new technologies to enhance customer service and improve KPI analytics.
- Refine and execute departmental policies and procedures based on industry best practices.
- Communicate effectively with internal and external stakeholders to ensure smooth coordination across departments.

**Additional Responsibilities**
- Perform other duties as assigned to support the overall success of the concessions and event operations.

**Required Qualifications**
- Minimum of 2-3 years of experience in food and beverage operations, concessions, or hospitality management.
- Successful completion of high school education.
- Valid Class G Ontario Driver’s License and access to a vehicle is required.
- Previous supervisory or team lead experience in a fast-paced, customer-focused environment.
- Valid Food Handler Certification.
- Valid Smart Serve Certification.
- Strong leadership, communication, and interpersonal skills with the ability to motivate and manage a diverse team.
- Excellent organizational and time-management abilities, with strong attention to detail.
- Proficiency with POS systems, cash handling, and basic financial reporting.
- Knowledge of health, safety, and sanitation regulations related to food and beverage operations.
- Ability to work flexible hours, including evenings, weekends, and holidays, based on the event schedule.
- Demonstrated commitment to providing outstanding customer service and enhancing the guest experience.

**Required Skills & Competencies**
- Demonstrated ability to supervise, motivate, and support a diverse team in a fast-paced event environment.
- Strong commitment to delivering exceptional service and creating positive guest experiences.
- Effective verbal and written communication skills with the ability to interact professionally with staff, management, and patrons.
- Proven ability to prioritize tasks, manage multiple responsibilities, and meet deadlines efficiently.
- Ability to remain calm, focused, and effective during high-volume events or challenging situations.
- Resourceful and proactive in identifying issues, implementing solutions, and maintaining smooth operations.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and familiar with POS systems, cash handling, and data reporting.
- Strong understanding of food safety, sanitation, and workplace safety standards.
- Team-oriented mindset with the flexibility to work varying