Customer Service

1 week ago

Hamilton, Canada The Hunny Pot Cannabis Co Full time

**THE HUNNY POT CANNABIS CO.**is the first legal Cannabis store to open in Toronto and is looking to add enthusiastic **Customer Service Representative**, training and working with our team, in store, at our **Hamilton** locations

**Customer Service Responsibilities**:

- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Record and modify customer information within the database
- Offer support and solutions to customers in accordance with the company's customer service policies
- Arrange deliveries and pickups to meet customer service expectations
- Communicate with company drivers on individual assignments and daily schedules
- Ensure accurate information obtained from our customers flows to drivers and billing personnel
- Contribute to implementing improvements to our dispatch and bin tracking system
- Other duties as requested

**Why Join Us**
- Group health benefits for full-time employees (company pays 50% after 9 months)
- Career growth - clear internal promotion path from Budtender to Store Manager
- Ongoing training and professional development, including leadership development opportunities
- Welcoming, inclusive and positive workplace culture
- Dog-friendly environment - meet different pups every day at work
- Fast-moving and dynamic - no two days are the same with new customers, products, and experiences

**Skills**:

- Exceptional customer service/sales skills, particularly over the phone
- Ability to work in a fast-paced environment and to process information quickly and accurately
- Critical thinking skills to respond efficiently to changing customer requests throughout your day
- Ability to communicate effectively with company employees
- Ability to participate as a team member to improve company processes
- Needs to be comfortable with technology; including Excel and Google Sheets.

**Both full-time and part-time positions are available**
**Wage**:$18

*_We would like to thank all applicants for their interest in this position, however only those selected for interviews will be contacted*_
- The Hunny Pot Cannabis Co. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

**Job Types**: Full-time, Permanent

Pay: From $18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Work Location: In person

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